Integration Specialist

PayFast by Network, is one of the leading Fintech organisations in Africa. We’re on a mission to exponentially grow the digital economy of Africa by building world-class payment products. Developed in-house, our solutions enable customers to make and receive business payments quickly and securely and allow enterprises to trade locally, across borders, and internationally.

We are on the hunt for an Integration Specialist to join PayFast’s Integrations Team.

**About the team**

Our Integrations team takes care of new and existing merchant integrations. We offer assistance to merchants and their developers to ensure they can start processing as quickly and efficiently as possible.

In addition to this, the team works closely with other internal teams and assists with consultations and customer engagements.

**About you**

You’d love working with us if you’re a fun, sharp and self-motivated person who has a passion for people and can keep tabs on multiple moving parts in your job. Someone who has outstanding interpersonal and communication skills and is passionate about finding the cream of the crop.

You’ll fit in perfectly with our culture if you:

- Get energised by a fast-paced environment
- Cherish a good work-life balance
- Are adaptable and don’t mind a bit of chaos now and again
- Regard collaboration as an essential part of getting the job done
- Pride yourself as being a self-starter who doesn’t lack motivation
- Don’t need to be micromanaged
- Take feedback well and use it for self-improvement
- Welcome change and new ideas
- Value the importance of diversity

**What you'll be doing**
- Assist merchants and their developers with day-to-day Integration and technical related queries
- Support our own internal teams with escalated queries
- Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements
- Responsible for Integration projects for Enterprise merchants - Being the main technical point of contact to advise on all Integration related queries throughout the integration process
- Join meetings with merchants and their developers when required - Troubleshooting and configuration assistance
- Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with
- Submit Knowledge Base items monthly - Internal and external Knowledge Base
- Create Integration documents detailing Enterprise Merchant integrations
- Plugin testing and troubleshooting

**What you’ll need**
- Grade 12 certificate or equivalent
- HTML knowledge, essential
- Experience with either PostMan, Chrome Developer Tools or FileZilla
- Highly computer literate, especially with regards to internet matters
- Solid knowledge of eCommerce, payments and transacting online (online shopping, internet banking)
- High level of written and spoken English
- Helpful, willing and friendly attitude
- High level of professionalism and work ethic
- The ability to self-manage
- A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research and help the customer to the very end)

While not required, it’ll probably help if you have some knowledge of fintech, and an interest in entrepreneurship and startups would be beneficial. But don’t worry, there’s no need to be a unicorn as we’ll offer onboarding assistance.

**About us**

PayFast was founded in 2007 and has grown into one of South Africa’s leading online payment gateways. The DPO Group, which includes DPO Africa, PayGate, PayFast and SiD Instant EFT, is the largest and the fastest-growing African payment service provider, operating in 21 countries and working with more than 60,000 active merchants across the continent. In 2021, DPO Group was acquired by Network International. Our combined resources and expertise are benefiting merchants and online shoppers looking to accept digital payments through as many different channels as possible.

**Benefits**
- Flexible work hours
- Employees are eligible for a bonus after the financial year-end, based on a combination of the employee’s performance and the company’s performance.
- Great company culture
- Free mental health consultations
- Access to learning and development
- And a whole lot more

**Availability