Branch Manager: Funeral Cover

2 weeks ago

Stellenbosch Western Cape, South Africa Frank Consult Full time

We are looking for an experienced branch manager with previous sales & branch management experience. **As part of our "community first" focus the successful applicant must already live in Stellenbosch.** You will have to plan, lead and direct the management of day-to-day activities of the sales and administration team through effective people and branch management to foster client centricity, increased productivity and enable operational sales excellence. **Requirements**: - Grade 12/NQF 4 equivalent qualification - Minimum 1-year team and retail management experience. - Previous experience in financial solutions sales beneficial **Duties & Responsibilities** - Teach, coach, mentor, and supervise the sales team to meet and exceed performance standards and enable progression in their career path. - Recruit, select and retain a high-quality sales and administration team to build the capability to meet current and future staffing needs. - Support and guide the sales team through the decision-making process by displaying exceptional product knowledge and customer-centricity. - Induct, develop and support the sales team to meet and exceed performance and productivity standards to enable passionate and confident sales entrepreneurs. - Manage and monitor activities of the sales team through market allocation to ensure that each team member has adequate and appropriate market access opportunities. - Ensure the applicable Branch meets and exceeds productivity, production and quality targets as determined. - Provide competitor product and activity feedback to segment and product development teams to identify current and prospective sales opportunities. - Adhere to high ethical standards and ensure the sales team comply with all regulations/applicable laws as it applies to the entire branch. - Ensure technical product knowledge is always current to advise on the most relevant and innovative client solutions and comply with governance requirements. - Identify entrepreneurial opportunities in every interaction and remain passionate, resilient, focused and organised. - Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback and business cases related to the role within the agreed timeframes. - To be self-confident and self-motivated and relentlessly pursue targets and goals. - Effectively manage time and ensure optimal productivity. - Manage client query processes and ensure that queries are tracked, and accurately resolved. - Build and maintain relationships with clients and internal and external stakeholders. - Contribute to the process of developing client service standards to ensure clients receive clear and accurate information. - Make recommendations to improve client service and fair treatment of clients within the area of responsibility. - Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity. - Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes. **Competencies** - Business Acumen. - Client/ Stakeholder Commitment. - Drive for Results. - Motivating and inspiring Team. - Self-Awareness and insight - Growing Talent

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