Security Operations Manager

3 days ago

Goodwood, South Africa Thintela Group Full time

**Purpose of the role**:
Reporting to the General Manager. The overall purpose of this position is to manage several Client Service Managers and Virtual Client Service Managers in covering the following key areas, client liaison, HR /IR matters, expenses control, and Investigations and to ensure the posting of security officers, that all site security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

**Minimum Requirements**:

- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered. Valid Driver’s License with own reliable transport is required. - At least 5 years experience in the security industry. - At least 5 years experience in the Operational Security Management structure. - Staff management experience is required. - Computer literacy with expert knowledge of the complete Microsoft package. - No criminal record or any pending cases. - Sound planning, administration interpersonal communication and client liaison skills are required. - Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential. - Knowledge of ISO 9001:2008 Quality Management and its requirements. Key Performance Areas: (not totally inclusive): - Maintaining good relations between Thintela Group and the client with regard to security services rendered - Managing allocated areas to ensure that contractual requirements are met as stipulated by the client - Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the client - Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services - General management and supervision of security staff to ensure that required performance is met at all times - Dealing with all required administration matters - Liaising daily with management on various operational issues - Liaising daily with Regional Management on various Operational matters - Ensuring that all HR related queries are dealt with promptly - Formulate disciplinary actions - Ensuring the timeous submission of employment forms to the Regional Office. - Submitting relevant weekly / monthly incident and general reports to Management - Investigating incidents and reporting on such - Must have sound knowledge of the ISO 9001:2008 Management System. Other personality attributes: - Assertiveness - Initiative - Strong leadership ability - Presentable Core Competencies: - Analytical, Critical Thinking & Planning skills - Leadership & Self Development - Goal Setting & Organizational skills - Driving & Managing change - Driven for results - Interpersonal skills - Communication direction & skills - Development of others - Customer focus - Teamwork

**Salary**: R50,000.00 - R70,000.00 per month

Ability to commute/relocate:

- Goodwood, Western Cape: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- PSIRA Certificate (required)

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