Junior IT Support Technician

**Description**:
The Junior IT Support Technician will ensure seamless IT operations and support by maintaining and improving our IT infrastructure, help drive our mission forward and support our strategic goals.

**Responsibilities**:
**Ticket Resolution Time**:

- Handle all queries effectively and efficiently.
- Ensure that queries are dealt with timeously.

**Project Timelines**:

- Liaise with all staff in a professional manner.
- Ensure staff are given feedback timeously.

**System Maintenance and Administration**:

- Ensure smooth operation of computer systems, servers, and network infrastructure.
- Perform regular maintenance tasks such as updates, patches, and backups.
- Monitor system performance and troubleshoot issues as they arise.

**User Support and Training**:

- Provide technical support to users experiencing hardware, software, or network issues.
- Offer training and guidance to users on how to use IT systems effectively and securely.
- Create documentation and knowledge base articles to assist users in resolving common issues.
- Resolve issues for staff via phone, in person, or remotely.
- Assist with performing hardware and software installations, configurations and updates as needed.
- Updating asset register.

**Requirements**:
**Qualifications and Experience**:

- Matric (Grade 12).
- Diploma or Degree in Information Technology or relevant.
- Minimum of 0-1 year working experience in IT Support/Technical role.

**Required Skills**:

- Communication skills.
- Excellent customer service skills.
- Knowledge of Windows 10/11, Microsoft Office 365, 2016 suite and greater.
- Knowledge of Azure.
- Knowledge of Microsoft 365 Admin center.
- Knowledge of Active Directory.
- Basic understanding of network hardware and communication.
- Basic understanding of printers.
- High proficiency in MS Office.

**Behavioural Competencies**:

- Detail and deadlines driven.
- Continuous improvement and innovative thinking.
- Ability to work under pressure and meet deadlines.
- Willingness to learn and adapt to change.
- Time Management.

Afrika Tikkun is an equal opportunity employer. We encourage individuals from diverse backgrounds to apply.