Senior User Experience Consultant

**Senior User Experience Consultant**:
**Johannesburg (Hybrid) - FTC**:
**We are looking for a Senior User Experience Consultant**:
**A passionate, creative thinker who has an insistence of following human-centred design principles.**

**Key skills**:

- Intimate understanding of the user experience environment, where you have strong experience in using data and insight about people's actions and behaviours to inform the design of digital product experiences.
- Solid working experience in planning and facilitating one-to-one interviews, focus groups, diary studies, contextual research and other qualitative methods as well as designing and analysing quantitative studies.
- Experience in communicating and delivering presentations both internally and externally in a clear and confident manner.
- Proven ability to provide direction and strategy for clients, balancing the needs of the business and those of their customers.
- Awareness and understanding of how analytics can complement behavioural insights.
- Commercially aware, with an understanding of what it takes to make change happen in large organisations.

**The role**:
Within this role you will be responsible for planning and executing rigorous end-to-end customer research using the most appropriate methodology especially qualitative methods, and partner with the analytics practice to distil data-informed recommendations and best practices.

While on projects and programmes, you will work closely with cross-functional teams (Product Management, design, engineering) and other researchers in refining research approaches and making insights-based product recommendations.

The outcomes of your work will involve delivering actionable insights that help make our client’s product experiences measurably better. Throughout engagements, you will be regularly communicating results insights and illustrating recommendations suggestions in compelling and creative ways to a broad and diverse audience, and across organisational boundaries.

You will also play a critical role in designing best-practice process and helping our clients operationalise customer research into their every-day workflow.

Outside of client projects, you will play a significant role in supporting the Insight and Data team in developing the practice, while managing and developing the research skills of more junior members of the team.

**Our methodology**:

- Plan, design and execute a wide range of research methods such as stakeholder /customer interviews, diary studies, surveys, usability testing, contextual research.
- Advise clients and colleagues on how best to gather insight and data to drive decision making.
- Be a trusted advisor for our clients. Help grow and nurture long-term client relationships through a deep understanding of their business objectives, past projects and future ambitions.

**Who we are**:
We design, engineer and optimise products and services that improve the lives of millions of people all over the world. With studios in the UK, Singapore, India and South Africa, we operate globally.

We imagine, create and deliver products and services rooted in genuine user needs. We also partner with our parent company Zensar, a leading digital and technology solutions provider. Together, we execute digital transformation programmes for major brands.

We're welcoming new talent into the Foolproof fold and want to ensure it’s just as diverse as the world around us. That's why we want to hear from everyone regardless of background, identity or ability. Different perspectives make us who we are and our work a success.

**Our values**: