Financial Planning Partner Assistant

**Reference**
- PE002345/RW**Location**
- Eastern Cape, East London**Salary Interval**
- Monthly**Package**
- None-negotiable**Description**

**Our client in the Financial Services industry **is currently looking to employ a **Financial Planning Partner Assistant based in East London.**

**A wonderful career opportunity awaits you.**

**Requirements**:

- 2-3 years in the financial services industry required.
- Relevant tertiary education or courses.
- Financial Services Industry.
- Understanding of FAIS and FICA legislation.
- Computer skills: Microsoft Office (Excel, Word, Outlook essential); SharePoint.
- Experience with XPlan.
- Good verbal and written communications skills.
- High energy individual who is customer centric and relationship orientated.
- Methodical, accurate and have meticulous attention to detail.
- Organizational skills, ability to prioritize, plan and manage projects.
- Critical thinking: ability to strategize, research and interpret.
- Professional presence: as a representative of the organization, a professional image and professional conduct are always expected and required.
- Time management: ability to manage time and tasks to ensure deadlines are met.

**Responsibilities and expectations but not limited to**:
**Client Services**
- Implementation of the client services experience, as defined by the Head of Operations.
- Take full responsibility for the implementation of administrative processes and controls in the Financial Planning practice(s) (including all transactions, queries, reporting etc.).
- Liaison between Financial Planner Partner and product providers (PPs).
- Equipped to follow the formal complaint resolution process.
- Is the point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the Financial Planning Partner(s).
- Adhere to the culture and principles of Treating Customer Fairly.

**Operations**
- Collation of all clients related information (data discovery and fact find) and preparation of documentation for engagement between Financial Planning Partner and client.
- FICA and AML capture and checking on client onboard process.
- Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist & lodgment rules.
- Administration relating to client transfer and new business transactions.
- Submission of intermediary appointment notes to relevant PPs.
- Monitoring the submission of intermediary appointment notes to ensure clients successfully transfer to the license group and that ongoing fees are received from the relevant PPs.
- Capture and checking of new business documentation to ensure completeness and accuracy in alignment to the lodgment rules.
- Monitoring the underwriting and acceptance of new business transactions.
- Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are confirmed by the relevant PPs timeously.
- Providing an ongoing service and maintenance support function to the Financial Planning Partner and his / her clients.
- Check Commission statements from CommPay (internal commission module linked to CRM) and PPs. Manage commission suspense accounts aligned to compliant new business lodgment.
- Escalate with PPs regarding commissions / fees due to the Financial Planning Partner.

**Operational support for Portfolio Managers and CRMs**
- All instructions to PM and CRMs initiated and maintained via XPlan (company’s internal CRM) tasks.

**IT & Systems**
- Preparation of client portfolio’s using Astute and / or product provider information. Ensuring XPlan Policy Schedules are up to date and accurate.
- Data capture of client demographic data on client relationship management system XPlan.
- Client financial data capture (ASTUTE, PPs and manual).
- Data integration between XPlan and Integrated Wealth Planning for handover to BDM or Financial Planning Partner.
- Upload scanned copies of all documentation into xPlan (including relevant client file checklist(s)).
- Ensure proper record keeping in line with business rules and where relevant, legislation & safe storage into XPlan.
- Distribute communication(s) to clients as stipulated in the client management plan. (Auto communication registration and health keeping)
- Distribute communication(s) to clients as requested by the Financial Planning Partner via xPlan.
- Extensive use of XPlan notes and tasks to manage client records and organization of practice.
- Prepare for clients reviews as per client review template.
- Client review preparation by producing and checking the Client Consolidated Reports (CCR) from NAV (the company’s proprietary software that manages all aspects of the Partner’s practice).
- Maintain an accurate diary system. (XPlan & Outlook integration)
- Address all technology issues experienced by the Financial Planning Partner and facilitate the solution - liaison with the IT support desk etc.

**NAV & KPIs**
- Fu