Operations Director

**About the job**

We are looking for an experienced Operations Director to oversee our organisation's ongoing operations and procedures. You will be the region's second-in-command and responsible for the efficiency of business and maintaining control of our diverse business operations.

The goal of the Operations Director position is to secure the functionality of the business to drive extensive and sustainable growth, help create enduring policies and a company culture that strengthens the operational efficiency of day-to-day business operation.

The Operations Director role is a key member of the senior management team, reporting to the General Manager and working closely with the Kuba South Africa leadership team.

**About you**

As Operations Director, you will be a responsible leader with five or more years of experience. You will have an analytical and strategic mind, committed to productivity and compliance with broad business knowledge. We would also expect you to be an experienced and efficient leader and be able to lead and mentor our team to encourage maximum performance and dedication.

We're not looking for someone to do things the way they've always been done. We're looking for people who will work in a clever way to challenge the status quo, tell us how to do things better, and help us transform transport, communities, and lives worldwide.

So, if you're a skilled Operations Director, have excellent people skills and outstanding business acumen, we'd like to meet you.

**About us**

We are a fast-growing SaaS company with an office based in Johannesburg and believe that efficient public transport is key to delivering positive, sustainable change.

Whether used to connect home and healthcare, education and employment, families and friends, cut emissions, boost the local economy, remove societal barriers and open new opportunities, our ticketing service aims to improve lives around the world.

Kuba is in the transport market, but we are a provider of a Ticketing-as-a-Service (TaaS) solution, which offers cutting-edge ticketing technology to deliver Clever-as-a-Service.

It’s an exciting time to work at Kuba as we are accelerating into an incredible period of growth, and you’ll have a chance to grow with us. Our clever team and core values drive everything we do at Kuba, and your career can be as clever as you are, with opportunities to create the development and progression you want. It’s all there for the taking

Our people make us who we are. We encourage curiosity and creativity. So, use your clever to make an impact, influence our future, and take control of your career.
**Responsibilities**
- Oversee daily operations of Kuba South Africa office and the work of Operations and Engineering as well as coordinating all departments across the business
- Assist in the design and implementation of business strategies, plans and procedures
- Develop and set comprehensive goals for performance and growth across the business
- Ensure compliance with local policies that promote the company culture and vision of Kuba
- Ensure Kuba policies and legal guidelines are communicated throughout Kuba South Africa and that they are followed at all times
- Evaluate and prioritise areas of risk and liaise between relevant functions to lead quality assurance efforts
- Act as a leader and mentor to all employees to encourage maximum performance and dedication
- Regularly reviewing operational performance by analysing and interpreting data and metrics, highlighting areas of improvement and taking steps to improve them
- Create and submit reports to the General Manager and the leadership team on all matters of importance, suggesting improvements where required
- Manage relationships with partners, customers and supplies

**Requirements**:

- Proven experience as an Operations Director or relevant role
- Understanding of business functions such as HR, Finance, marketing etc.
- Demonstrable competency in strategic planning and business development
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and G Suite
- Outstanding organisational and leadership abilities
- Excellent interpersonal and verbal communications skills
- Aptitude in decision-making and problem-solving

**Benefits**
- Provident Fund
- Paid Time Off
- Training & Development