Performance Practitioner

**Accountable for the Performance Management life cycle within SBV Services**
- Provide support to the Head Talent and Performance in developing the strategic and operational Performance Management Framework and execute the relevant initiatives
- Design, implement and monitor Performance Management systems to enable employees understanding of SBV Services’ goals
- Establish and disseminate guidelines, templates, and manuals to enable all performance management initiatives and embed the change
- Support the link between strategic business objectives and business as usual activities by implementing a process for tracking progression from goal setting, mid-year reviews and year end evaluations linked to the talent initiatives
- Provide SME guidance and present on all performance related matters, attending management meetings, forums as well as union engagement sessions
- Lead initiatives for introducing and/or maintaining best practice

**Responsible for the functioning and optimisation of the Performance Management System**
- Manage the entire Performance Management system lifecycle, from inception to retirement, making informed decisions about stability, availability and reliability at each stage
- Own and manage the performance management system health to ensure optimal user experience
- Collaborate with Technology teams to identify, plan, and implement system improvements, upgrades, and enhancements
- Establish and maintain a structured process for ongoing system and query performance evaluation, identifying areas for enhancement and efficiency together with up-to-date system documentation, and workflows
- Maintain comprehensive documentation related to the system processes and procedures and foster a culture of knowledge sharing within the team to ensure smooth system implementation and maintenance
- Field and resolve all queries related to the system as well as the function providing SME guidance to seamlessly resolve and build the resolution into the necessary practice
- Conduct post-incident reviews to understand the root causes of system or query-related incidents, aiming to prevent their recurrence.

**Responsible for the Risk and Governance within the function**
- Develop and maintain a governance framework that defines roles, responsibilities, and decision-making processes related to system and functional ownership
- Identify potential risks and vulnerabilities associated with the function and develop risk mitigation strategies and contingency plans to minimize disruptions
- Review, recommend and implementing relevant policies, guidelines and/or operational regulations so that there is effective governance
- Stay informed about relevant industry regulations and compliance standards to ensure that systems meet all necessary compliance requirements and assist in audits as needed
- Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management System standards, ensuring the department’s processes and quality management system is at all times within standard.
- Support SBV Services’ ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

**Continuous Improvement**
- Support in the research and implementation of new PM methodologies, revisiting the current methodology for fit for purpose across the SBV Services group inclusive of template design, piloting, and implementation
- Review and revisit the methodology and approach for Bargaining Unit and implement accordingly
- Conduct research to identify and propose improvements in system performance, data management, and query efficiency
- Review the system in its entirety for relevance and proposing and piloting alternatives if required
- Regularly benchmark the performance methodology and processes against industry standards and best practices to identify gaps and areas for improvement
- Promote a culture of continuous improvement and learning by sharing insights and best practices with team members

**MI Reporting, Dashboarding & Insights**
- Compile and present reports detailing the status of Performance Management, trends, possible risks and mitigating actions for informed decision making
- Collate the necessary analytics and statistical data for performance management reporting, innovating the data retrieval processes as well as metrics periodically aligning to SBV Services’ evolving needs
- Collate data and provide monthly, quarterly, and ad-hoc reports in line with reporting standards, in terms of milestone progress reports.
- Audit closeout reports, reports on risk/challenges identification, recommended solutions, and quality of delivery.
- Partner with Technology to establish and implement dashboards and business intelligence reports to improve understanding, accessibility, and visibility.
- Generate regular reports on system performance, highlighting key metrics and trends. Share these reports with relevant stakeholders and use them to guide decision-making
- Subscribe and align to SBV Serv