Business Consultant, Senior

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.
- Cross Industry Experience: Experience in business consulting with multiple clients in telecoms (fixed and mobile), cable and media industry delivering software solutions for Business Support Systems. A deep understanding of the operations of different industry sectors and current trends in commercial propositions that clients are adopting to compete.
- Industry Leadership: Deep Knowledge of industry trends from marketing to commercial and operations that are being adopted to drive new ways of client engagement and revenue models. Understanding of the drivers of change affecting these industries in competing for similar customer sets. Ability to work at C-Level with commercial, operational and Information Systems areas to be seen as a thought leader in driving new operating modes and solutions.
- Business Consulting: Consulting with clients to draw out needs associated with company strategy and recommend solutions. Ability to challenge approaches through thought-leadership to draw out best solutions and add value in proposing alternative methods to achieving company goals. Experience of working with clients in major business transformation programmes.
- Business Modelling and Functional Specifications: Ability to design and document approaches to business models and document functional needs for input to solution leads across the CSG product set.
- Process Mapping: Ability to lead Process Mapping and Design workshops and document Process maps to address needs associated with agreed strategic direction.
- Solution Design: Collaborate with Solution leads across the CSG product set to define solutions to meet business objectives agreed through consultation and workshops.

Examples of individual accountabilities include:

- Advising and leading the customer through the transformation programme.
- Journey definition and business process mapping - Map & Gap
- Product/offer transformation
- Identify key revenue streams for customer in order to define transformation
- Presentation of recommended solutions
- Collaborate to create CSG enablement strategy for Services
- Customer management through solution implementation
- Roadmap input, monitoring change and QA
- Champion Singleview vision and proposition internally and external to CSG

Key Leadership Behaviors include:

- Proven track record of management and leadership skills required to minimise gaps requiring customisation.
- The ability to quickly learn new concepts and technologies and convert them into customer solutions.
- Mentors / trains team; drives collaboration; instills accountability
- Deep understanding of eTOM and TAM, preferably even SID
- Critical thinking and ability to constructively challenge
- Rigorous logic and analytics to enable fact-based decisions
- Able to drive consensus, partnerships
- Clear and persuasive communication

**Essential Job Functions**

The role requires significant travel, potentially up to 70% internationally.

**Responsibility **% of Time**

Provide process and solution overview knowledge to pre-sales in the pre-project phase and assist Pre-sales on any potential customer RFP and system demonstration. Provide inputs for Pre-Sales on the solution proposal and project scoping.

Ensures business viability of solutions as defined in the Statement of Work and subsequent changes requests.

10%

Assess customer’s needs and provide consultation and solutions to improve customer’s business efficiencies and solve customer's business problems both within and beyond the scope of an existing project bringing awareness of potential new opportunities for adding more products and services back to CSG into the account.

Planning and leading the requirements workshops to understand business and system requirements, customer special requirement and provide possible solution through customization, identify potential impact to the standard system functions.

Guides and advises customers through the formulation and documentation of business requirements.

Works with peers/customers to ensure end to end project business functionality of software is completed successfully from project scheduling, and design through implementation. Accountable for ensuring that project team properly demonstrates system functionality to customer in a way that satisfies them that their business problems and requirements are met.

20%

Responsible for modeling customers business rules and requirements to fit within the product portfolio Infrastructure and designed to make the best use of the CSG product assets.

10%

Provides leadership to the project team and customer on a large project, across the entire solution. Able to setup and manage a new customer engagement without assistance and provides guidance on the impact of market