Senior Community Manager Position

**Location**: Based in Somerset West or Pretoria, with a hybrid working model
We're DoubleShift
We're DoubleShift, the little agency that could (did and does). After only six years, we're steadily on our way to becoming a fully fledged mid-sized agency with world-class client partners, including a growing stable of local and international players.
We're big on value and even bigger on trust—one cannot function without the other—and we believe they both begin with a human connection. But that connection is increasingly lost in a sea of noise. We specialise in cutting through the clutter and finding the signal for our partners and their clients.
Our team comprises senior professionals, each an expert in their field with skills developed over years and a breadth of brands and clients. We're looking to add a Senior Community Manager to our roster. We're looking for someone whose values are aligned with ours, who's up for a challenge, who's equally comfortable working in a team or operating alone, and who's looking for more than just another job; this is a place for growth.
Your role
As a senior community manager, you'll be the voice and ears of our clients' brands in the digital sphere, nurturing authentic connections and driving meaningful engagement across social platforms. You'll transform strategy into conversation, turning followers into advocates while protecting and enhancing brand reputation.
We want someone who's going to take ownership of the position and bring their own je ne sais quoi to DoubleShift that'll take us to even greater heights.
What we're looking for
You're a community builder who makes brands feel human. You love crafting conversations that resonate with audiences, turning passive followers into active participants. You know how to balance personality with professionalism, crisis management with opportunity spotting, and content creation with community listening.
You thrive in the always-on digital landscape, seamlessly shifting between different platforms and audience groups. You're excited by variety — one day you're managing a product launch on Instagram, the next you're moderating a LinkedIn discussion, orchestrating a TikTok campaign, or designing an engaging WhatsApp broadcast.
We're looking for someone who is socially savvy and brings strategic insight and analytical rigour to the table.
Key responsibilities
Develop and implement community engagement strategies that build loyalty and drive brand advocacy
Manage day-to-day interaction across Facebook, Instagram, TikTok, WhatsApp, X (Twitter), and other social platforms
Create compelling social content that sparks conversation and encourages participation
Monitor brand sentiment and provide proactive reputation management
Identify and nurture relationships with key community members and influencers
Collaborate with strategists, creatives, and clients to align community activities with broader marketing objectives
Respond to community feedback and inquiries with the appropriate brand voice and empathy
Analyse community metrics and provide insights to optimise engagement strategies
Design and implement integrated campaigns across multiple platforms with platform-specific approaches
Core skills and experience
Five or more years of experience in community management or social media management, ideally in an agency environment
Proven track record of growing and engaging online communities across Facebook, Instagram, TikTok, WhatsApp, X (Twitter), and other platforms
Strong understanding of social media best practices, trends, and platform-specific nuances
Excellent written and verbal communication skills with the ability to adapt tone for different brands and audiences
Experience with social media management tools, analytics platforms, and scheduling software
Crisis management abilities with a calm approach to challenging situations
Content creation skills, including copywriting and basic visual content production
Collaborative spirit with the ability to work across teams and manage client expectations
Bonus skills
Experience with influencer relationship management and campaigns
Background in customer service or public relations
Knowledge of paid social media advertising and campaign optimisation
Experience with community events or digital activations
Understanding of social listening tools and sentiment analysis
Content planning and editorial calendar management
Experience with community-building in regulated industries (finance, healthcare, etc.)
What we offer
**Competitive salary**: Commensurate with your experience and expertise
**Work flexibility**: A hybrid work model that allows you to balance office collaboration with remote work
**Collaborative environment**: Work alongside a talented and passionate team in a supportive and innovative atmosphere
**Digital influence**: Lead transformative community initiatives for clients across diverse industries
If you're serious about your career and what you do, if you want to create work th