IT Support Consultant

2 weeks ago

Cape Town, South Africa Enterprise Outsourcing Full time

Enterprise Outsourcing is looking for an IT Consultant who is passionate about resolving IT problems as well as creating an enhanced customer experience for our clients.

**_Job purpose and key deliverables: _**
- Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
- Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
- Identification of failures and short-comings in the current processes and escalate with recommendations.
- Addressing the issues logged by the clients in a professional and timely fashion.
- Be responsible for receiving, validating and logging service requests.
- Tracking and updating logged requests.
- Service Desk / Server / Desktop Support
- Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
- Ability to research and solve problems/challenges on a day to day basis
- Must be able to adapt to change (Infrastructure and Environment)
- Need to travel to clients site
Skills requirements: -- Software Installation and configuration of desktop and laptops.
- Knowledge of Microsoft Infrastructure technology: Active Directory, Exchange, System Centre, MS Server, MS Desktop operating system, MS Clustering technology, VEEAM, VMware, Linux and RedHat Linux.
- Knowledge of Networking and routing
- Knowledge relating to Firewalling - Firewalls, services / protocols, IPS/IDS
- Expertise in MS Windows editions and MS Office editions
- Basic knowledge and understanding of Active Directory.
- Working knowledge of mail setup on mobile phone platforms (Android, IOS and other)
- Assist in technical upgrading and maintaining of entire desktop systems.
- Knowledge in the area of VPN - concepts such as IPsec, GRE tunneling. Configure VPN access for remote clients.
- Antivirus
- End Point solutions - encryption, etc
- Internet Access, controls, proxies.
- Identify and repair hardware and network connectivity issues.
- Recommend and implement upgrades on systems to ensure compliance and Security
- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Participate in department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
- Maintain passwords, data integrity and file system security for computing environment
**_Essential requirements: -_**
- Grade 12/ Matric
- A+ and N+ Certification
- MCITP or MSCE (Beneficial)
- Higher Certificate in IT / Higher Certificate in Information Systems
- Higher National Diploma in Technology
- Bachelor’s Degree in IT (advantageous)

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have reliable means of transport?

**Education**:

- Diploma (preferred)

  • Sap Pre-Sales Consultant

    4 weeks ago

    Cape Town, South Africa Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Spinnaker Support has an immediate opening for a SAP Solutions Consultant to join our team in South Africa. The primary focus of a Solutions Consultant is to work collaboratively with the...

  • Support Desk Manager

    4 weeks ago

    Cape Town, South Africa Recru-It Full time

    Summary This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Responsibilities Ensure team knows software, services and processes through ongoing training...

  • Remote SAP Solutions Consultant – ERP

    4 weeks ago

    Cape Town, South Africa Spinnaker Support Full time

    A global enterprise software support company is looking for a SAP Solutions Consultant to join their team in South Africa. This role involves collaborating with

  • Support Desk Manager

    1 day ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Support:   Ensure that team knows the software, services and processes through ongoing...

  • Support Desk Manager

    1 day ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    What will you do?This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants.What will make you successful in this role?Software managementSupport:  Ensure that team knows the software, services and processes through ongoing...

  • SAP Edi Consultant

    2 weeks ago

    Cape Town, South Africa Sabenza IT Full time

    SAP EDI Consultant SD, Functional - SAP Cape Town - Western Cape - South Africa Unlock Efficiency, Seamlessly Connect, SAP EDI Consultant, poised to perfect !!! In Cape Town's embrace, where beauty meets tech,Empowering Oil Giants, we redefine the spec. Streamline operations, with expertise refined, Join our journey, where innovation...

  • Information Security Consultant: Operations

    3 weeks ago

    Cape Town, South Africa Recru-IT Full time

    Role: The role of the Cyber Security Consultant: Operations will form part of our client’s team which focuses on Cyber Security Operations services to businesses on our client’s Shared Network. This team is responsible for management of the PKI, Anti-Virus, Vulnerability Management, Security Configuration Management, Firewall compliance, Web, and Email...

  • Support Consultant

    3 weeks ago

    Cape Town, South Africa Achievement Awards Group Full time

    Overview Job title: Support Consultant Job Location: Western Cape, Cape Town Deadline: November 17, 2025 Responsibilities We’re looking for an energetic and service-driven Support Consultant to join our dynamic Contact Centre team in Westlake. This is an in-office role within a fast-paced, interactive environment where no two days are the same. As a...

  • Support Desk Manager: Lead

    4 weeks ago

    Cape Town, South Africa Recru-It Full time

    A recruitment firm is seeking a Management position for a team of Support Desk Technology Consultants. The successful candidate will be responsible for ensuring team skills through continuous training and managing relationships with partners. Candidates should have a Management Diploma and a background in IT, with 3-5 years' experience in software support....

  • Support Desk Manager

    1 week ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Support:   Ensure that team knows the software, services and processes through ongoing...