Customer Support Consultant

7 days ago

Pretoria, South Africa RJPersonnel Full time

1years

Meet operational efficiencies
Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Provide an exceptional customer experience
Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility for each call by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information

**Qualifications and Experience**:
Qualifications and accreditation
Grade 12/matric or equivalent qualification

**Experience and skills**
Minimum of one-year of sales/telemarketing (inbound) experience within a contact centre
Effective communication skills (verbal and written)
Must be available to work shifts, weekends and public holidays
Clear credit and criminal record
Excellent telephone etiquette

**Attributes and behaviours**
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Exceptional attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Deadline and target driven
Team player but able to work independently

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