French Technical Support

7 days ago

Cape Town, South Africa PartnerHero Full time

**About The Role**

Do you like helping others? PartnerHero is looking for a Specialist, fluent in both, **French **and **English,** to join our Technical Support team. We have a range of opportunities available for people who have built a career in the technical support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our partners. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

**You’ll Be...**
- Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
- Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
- Savvy with web, computer, and smartphones
- Able to work independently and collaboratively

**What you bring to the table**
- 1+ year of technical support experience: Preferably supporting customers via phone and chat.
- Experience installing and uninstalling apps from phones and computers
- Excellent working knowledge of computer configurations and operating systems with the ability to be responsible for resolving technical issues
- Excellent time management, procedural documentation skills, organizational skills, communication skills, and customer care skills
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
- Ability to thrive in a dynamic and evolving environment - must be adaptable
- Metrics-driven and proven ability to handle a high volume of customer interactions
- Strong conflict resolution skills and even temperament in challenging situations
- Ability to properly understand and convey tone via spoken and written communications
- Creative problem-solving skills
- Proactive attitude and ability to work with limited supervision

**What We Provide**
- Full time with the potential for overtime if requested
- Competitive compensation based on experience
- Attractive benefits package including medical aid allowance
- Access to free posture-based fitness workouts from home
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

**Why PartnerHero?**

**PartnerHero** is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

**How We’re Different**

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
- Read more about our Core Values and story_ here_._

**PRIVACY NOTICE**

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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