Customer Experience Representative
2 days ago
Global Water Solutions’ Africa subsidiary of Global Water Solutions Ltd., has a vacancy for a Customer Experience Representative.
GWS is a leading global manufacturer of pressure tanks and water enhancement products. Since our inception, we have been dedicated to enhancing lives by providing innovative technologies and products that ensure access to clean water worldwide.
If working for an international growing company with a friendly working environment where everybody enjoys what they are doing, sounds interesting to you then please apply, by following the BambooHR Application process.
Ensure to provide us with your motivation letter, CV in English, including your earliest available start date and salary expectations.
Immediate joiners preferred.
**Your Responsibilities would be**:
- Communicating with customers, vendors, freight forwarders and colleagues around the world daily.
- Processing inquiries and orders, ranging from entering orders in our ERP system (NetSuite) to the successful delivery of our high-quality products.
- Working together with our vendors to ensure a smooth processing of the orders from our customers.
- Working closely with our sales managers to provide the best service to our customer by understanding their needs and identifying sales opportunities.
- Becoming the first point of contact for our customers. Being able to answer any question or forward them to the responsible person within our organization.
- Making outbound calls to key customers and following up on pending orders
- Assisting other regions where needed
**Your profile**:
- 2 years minimum of experience in customer service, export/import, sales support, purchase assistance.
- Good written and verbal communication skills in English. German is considered an asset.
- Experience in working with an ERP software
- Able to work precisely with strong organizational skills.
- Customer
- orientated and the ability to resolve day-to-day challenges.
- Able multi-task and think proactively.
- Self-motivated, flexible, willingness to work both - in a team and individually.
- Live close enough to our office to commute without issues.
Last but not least, if you’re curious to learn more about our products, feel free to visit our company website and LinkedIn page linked below. We look forward to meeting you
Global Water Solutions - Where Water Gets Better
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