Support Desk Manager
1 week ago
**Company**:
We’re building the future with robotics. Our work is in integrating robotics and automation into industries like construction and mining. If you’re passionate about cutting-edge technology, solving complex problems, and building systems that push the limits of what is possible in robotics and automation, here is where your skills can make a global impact.
We are a US based company with strong South African roots. Our business started in Joburg in 2005 and later moved to the USA. We are now building out our engineering office’s in Cape Town (Century City) and Joburg (Greenstone Hill) to support our US operations and customers.
**Key Responsibilities**
- Manage 24/7 support desk, which provides:
- 1st and 2nd level support for remote mining and construction customers.
- Network support and monitoring
- Remote server support and monitoring
- Routine maintenance on remote systems
- Escalation to 3rd level support
- Escalation to OEM support, where available
- Management of ticketing system
- Development (with technical experts) of standard operating procedures for support desk
- Management of routine maintenance
- Ensuring SLA’s are complied with
- Routing reporting to customers
- Attending meetings with customers
- On boarding new systems
**Skills & Qualifications**
- IT, Network certification or Degree.
- 5+ years experience
- Management experience
- Customer service experience
Pay: Up to R70 000,00 per month
Work Location: In person
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