Retail Administration Controller

2years
- Disseminate, collate and report all relevant information between store and department managers in a manner that encourages strategic goal congruency
- Facilitate and assist in any internal or external audits conducted in store
- Assist the Store Manager with any reasonable duties in the trading routine and optimising the operations of the store
- Drive in store continuous improvement targets that relate to the portfolio’s direct responsibility
- Adhere to all company and business unit deadlines
- Investigate negative GP values in the business unit, and take appropriate actions to identify and rectify controllable errors
- Manage goods in transit as directed by SOPs
- Investigate and verify manual purchases processed against the business unit
- Minimise, investigate, correct and report on business unit negative stock on hand
- Minimise, investigate and report of business unit dormant stock; analyse dormant stock reports for heads of department to investigate and rectify
- Total management including but not limited to, planning, implementation, investigation and reporting on all store inventory counts
- Ensure the physical stock in all storage locations, balance with the inventory ledger in SAP
- Manage the branch shrinkage and consumables expense within store targets
- Ensure the business unit provides excellent customer service
- Ensure staff follow company policies and procedures as detailed in the SOPs
- Ensure the customer request system is operational and actioned daily
- Ensure the accurate manual processing of points to customer accounts
- Continuously report and encourage new loyalty signups
- Manage and facilitate human resource processes, submissions and documentation for the entire business unit, in compliance with SOPs
- Take ownership of the workforce management system (KRONOS) within the business units. This includes, but is not limited to, master data management and transactional management
- Ensure the company performance management systems are implemented and executed as directed by company policy
- Take control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
- Manage tender discrepancies that include values of negatives, value of auto receipts, balancing of returns value or dormant stock
- Manage all store float discrepancies that include accuracy of stock count, control of adjustments and accuracy of cycle counts
- Review the reconciliation of daily takings to turnover
- Ensure transaction integrity throughout the branch by effective monitoring, implementation and evaluation of adherence of company internal control procedures
- Ensure accuracy and completeness of branch transactions
- Manage level of store transactions accuracy
- Manage cashier service levels and cashier productivity rates
- Control overtime and casual spend
- Control and manage store staff and cash resources, daily takings, and banking in compliance with company policy
- Ensure balancing of floats
- Sign off and investigate run ends on a daily basis
- Adhere to cash collection procedures
- Maintain and manage integrity of all branch transactions
- Manage cash and point of sale functions within the business unit to include SOPs as well as mentorship, growth performance and development of all staff members forming these functions
- Manage goods receiving function, direct and indirect credits function within the business unit to include SOPs as well as mentorship, growth performance and development of all staff members forming these functions
- Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by effective monitoring, implementation and evaluation of adherence to company internal control procedures
- Prepare the store budget for review where influenced by direct responsibilities
- Ensure all expense related items are controlled and managed within budget
- Ensure all expense related stock is adjusted to the correct GI accounts on a monthly basis
- Ensure the ordering and monitoring of expense related items within the store
- Assist with budget preparation and maintenance within the store

**Qualifications and Experience**:
**Essential**:

- Grade 12 / Matric
- Minimum 5 years' retail administration experience, including Customer Service, POS, Receiving and Cash Office
- Minimum of 2 years’ experience in store retail management disciplines including stock management, cash, reporting and expense control
- Computer literate - MS Office (Excel and Outlook)
- Willing and able to work retail hours

**Advantageous**:

- Financial / Admin diploma, or a relevant 3 year diploma
- Working knowledge of SAP with regard to operating and utilising retail operation systems
- Human resources experience