Branch Manager

1 week ago

Mpumalanga, South Africa Maziv Full time

**POSITION STATEMENT**

Is responsible for managing and evaluating the region's performance according to pre-determined targets, key performance indicators (KPIs), and project timelines. Effectively communicate functional department targets to regional managers in a timely manner.

**KEY RESPONSIBILITIES**

- Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives
- Confirm regional operating capacity in all departments
- Continuously analyze operating performance and develop ways to improve efficiency
- Ensure sure both parties (region & head office) are giving and/or receiving training and technical support
- Ensure sure both parties (region & head office) are giving and/or receiving health & safety support
- Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes
- Keep a record of past reports and monthly performance metrics
- Report on department status weekly- Installations
- Maintenance
- Projects
- Monthly - Manco

- Perform any other work-related duties and responsibilities that may be assigned from time to time by management.
- Report back on progress towards targets throughout the month
- Provide support to the regional manager at the head office across all departments and functions to enable better and improved execution in the region
- Stock & Procurement
- Health, Safety, and Vetting
- Technical & Training
- Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
- Identify potential crises, devise contingency plans
- Plan and facilitate effective regional updates and meetings
- Liaise with business partners, including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV.

**KEY COMPETENCIES**

- Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
- Must be able to partner with other Britelink departments and contractors to achieve targets
- Customer management: tactful, resolute and committed to providing excellent customer service
- Ability to deliver technical presentations competently.
- Must be able to interfaces with customer “executive” level management on a regular basis
- Delivering results: ability to plan and organize self and work in order to achieve objectives and targets
- Maintain in-depth knowledge of product offering

**REQUIRMENTS**

- At least 10 year's experience of which must be in telecommunications, customer service or project management.
- Finance related degree
- Account management experience advantageous
- Proven track record of delivering projects within defined timelines under high

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