Digital Designer

Cape Town (South Africa) Digital Designer (Mid-Weight) Cape Town (South Africa) | Reports to: Head of Marketing About Clickatell Clickatell helps leading global brands connect, interact, and transact with their customers in the world’s most popular messaging channels. Our Chat Commerce Platform powers billions of customer conversations every year, helping businesses deliver faster service, reduce friction, and create richer customer experiences. We’re growing fast and looking for a talented Digital Designer to help bring our brand, campaigns, and product stories to life. The Role: Digital Designer We’re looking for a strong, consistent, execution-focused mid-weight designer who loves solving problems visually. You’ll work across campaigns, social, digital content, and product marketing to create clean, on-brand assets that make Clickatell stand out, and understand how to use AI to make your own workflow more efficient. Your focus: high-quality, high-velocity digital design. This is not a UX researcher role, not a creative director role, and not a full-time video/motion position. You’ll collaborate with marketing, content, and product marketing to translate ideas into beautiful, usable visuals across our channels. What You’ll Do Campaign & Marketing Assets - Design digital assets for paid and organic social, outbound, and inbound marketing. - Create visuals for landing pages, banners, email headers, and digital advertising. - Support product marketing campaigns with clean, polished graphic design. - Refresh and adapt brand templates for recurring marketing needs. - Explore and understand AI tools, services and capabilities in your role. Brand & Visual Storytelling - Bring Clickatell’s brand to life through strong layouts, typography, and visual consistency. - Translate creative briefs into effective, polished digital concepts. - Contribute to continuous brand evolution across channels. Light Motion & Video (Bonus, Not Core) - Produce simple animations, GIFs, reels, or motion elements. (Full video editing or long-form motion is not core to this role.) Design for Presentations & Internal Projects - Create visually compelling slides for events, webinars, and executive presentations. - Support internal teams with occasional graphic needs (e.g., infographics, diagrams). Collaboration - Work closely with the marketing team to deliver assets on time. - Give and receive constructive creative feedback. - Manage multiple projects in a fast-paced environment while maintaining quality. Requirements What You Bring Experience - 3–5 years working as a digital, graphic, or marketing designer. - Strong portfolio showing digital-first design across social, campaigns, and web. - Experience designing for B2B or tech/SaaS brands is a plus (not required). Core Skills - Excellent layout, typography, and visual hierarchy. - Ability to interpret briefs and turn them into clean, modern design. - Skilled at designing for digital channels (email, social, web, paid media). - Strong production skills and understanding of best practices for exporting, compressing, and delivering assets. - Comfortable working with brand guidelines to ensure consistency. - Understanding how to use AI to make yourself more efficient in your job. Tools - Adobe Illustrator - Adobe Photoshop - Adobe InDesign - Figma (for layout, prototyping, and collaboration) - After Effects (basic animation a plus, not essential) Working Style - Detail-oriented with a strong sense of craft. - Quick, reliable, and comfortable working with deadlines. - Positive collaborator with good communication skills. - Self-motivated and able to manage workload independently. Nice to Have (Preferable) - Basic motion graphics (GIFs, micro-animations, reels) - Experience with Lottie or simple animated assets - Understanding of performance marketing (creative effectiveness) - Experience designing eBooks, one-pagers, or digital reports - Presentation design (PowerPoint) Why You’ll Love Working Here - Work that impacts global brands and millions of end users. - Joining a powerhouse that's redefining what’s possible with breakthrough, cutting-edge tech - A collaborative team that values creativity and craft. - Space to grow your skills, and not drown in unrealistic expectations. - A modern, design-forward brand evolving quickly. - The chance to shape the look and feel of Clickatell’s global presence. A Bit About You Behavioural competency requirements of a Pacesetter: - Cultivating Talent: Actively drives the development of skills and strengths within the team and recognizes achievements. Coaches the team on procedures, technical issues, and priorities. Leads and contributes to a positive team environment with open communication and clear goals. Listens to team members’ feedback and resolves any issues or conflicts. - Managing Resources: Manages resources optimally by making the right decisions that impacts how resources are used and for what benefit. Accurately estimates, forecast, projects, and monitors available levels of relevant resources and makes the right calls. - Expert Exchanges: Seeks and communicates insights. Acts as access point for information within their team and throughout the organization and ensures sharing of key learnings. Prepares and presents reports, and updates advising on performance and capacity. - Risk Mitigation: Resolves problems that are complex and drives decision-making processes. Systematically processes key factors when resolving conflict, managing risk, ensuring compliance, and addressing quality concerns. - Foster Teamwork: Builds relationships and influentially engages across teams to elevate performance. Facilitates brainstorming that delivers the best solutions. Encourages an inclusive culture where voices are heard and being open-minded is valued. - Emotions and Performance: Puts effort into managing the link between emotions and performance that helps others do their best work by increasing self-awareness and reducing blind spots. Fosters a safe environment where others feel comfortable to take smart risks and build relationships. - Drive Execution: Develops tactical plans that support the strategy and plans the detail of the projects, activities, and resources to deliver the goal. - Coordinating Activity: Develops and manages processes conceptually and technically. Plans, monitors work, and accurately reads situations to course correct and ensure expectations are met. - Navigating Change: Delivers change by bringing the team together, aligning their work and navigating them through the process. Stays on track by being optimistic and focusing on what is in their control. Executes by getting the right things done by the right people to deliver results. - Driving Performance: Relentlessly reviews dashboards, systems, KPIs, procedures, and processes, and drives the team’s performance to incrementally improve results. Ensures processes are effective while aligning to best practice and increasing value. Benefits Why You Should Join Perks of the Role - Medical Aid contribution - Pension fund contribution - Quarterly performance incentive bonus - Risk benefit company contributions - Reimbursable communications allowance for internet and mobile phone bills - Half-day off on your birthday - 5 personal days leave a year, over and above your annual leave - Remote working and access to office hubs as required - Home office set-up with laptop, monitor and other related items Stronger Together Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.