Snr Pro

Purpose of the job:

- The Snr Pro is responsible for managing other Pros to ensure that members receive an excellent fitness experience. Additionally, Pro should act in a professional manner and ensure that all training and Reception areas operate at and deliver a high-quality service at all times.

Key Performance Areas include:

- Conduct group classes
- Perform reception duties such as answering phone calls and handling member queries
- Ensure you attend scheduled weekly training and meetings as well as Reception weekly training
- Stay up to date with all Company communication and policy and procedures
- Achieve targets by collecting arrears, correct receipting and being fully compliant with all drop safe processes
- Comply with Health and Safety and Club Operating procedures
- Ensure the safe and effective operation of your club, keeping facility downtime to a minimum
- Deliver excellent service to members and visitors according to standards and procedures

Experience & Competencies Required:

- 1-2 years in the Fitness industry is preferred.
- Knowledge on fitness and physical training.
- Managing other staff.
- First aid qualified
- MS Office; Outlook, Internet, Word and Excel intermediate.
- Ability to balance the demands of work and personal commitments
- Ability to make quick but balanced decisions
- Ability to welcome new members and convert interested leads into new members
- Commercial and business awareness
- Friendly, energetic and loud
- Initiative
- Problem solving skills
- Strong affiliation to work in a team
- Strong attention to detail