Technical Service Engineer

14 hours ago

Pretoria, South Africa Staff Solutions Recruitment Full-time

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Key Responsibilities
- Troubleshoot technical issues relating to telematics products and provide after-sales support for both hardware and software systems.
- Develop effective technical solutions and contribute to the creation and implementation of standard operating procedures (SOPs).
- Respond to and resolve on-site technical issues efficiently, ensuring accurate data collection and analysis to support ongoing product and service improvements.
- Support equipment installation, configuration, commissioning, and system deployment to ensure optimal performance and customer satisfaction.
- Conduct customer follow-ups and monitor product usage to identify common challenges, technical concerns, and opportunities for improvement.
- Collect, analyse, and communicate customer feedback and technical insights to relevant internal teams to support product development and continuous improvement.
- Manage and support after-sales operations, contribute to process optimisation, and promote consistent and standardised service delivery.
- Monitor product and system performance to ensure stable operation and coordinate the resolution of operational or technical issues.
- Maintain effective communication with customers and internal stakeholders, ensuring technical matters are managed professionally and efficiently.
- Perform additional duties and responsibilities as reasonably assigned by management. Minimum Requirements
- Matric / Grade 12 or equivalent qualification.
- Bachelor's degree or higher from an accredited institution in Automotive Engineering, Electronics and Electrical Engineering, Automation, or a related technical field.
- 510 years of relevant work experience, including at least 3 years within the automotive, telematics, connected vehicle, or related technology industry.
- Strong understanding of automotive electronic and electrical systems.
- Proficiency in vehicle CAN protocols, including hands-on experience capturing and analysing CAN messages.
- Proven ability to diagnose and resolve technical issues related to commercial vehicle electronic control systems.
- Previous experience providing technical after-sales support.
- Experience with telematics units, vehicle tracking devices, dash cameras, or other automotive electronic systems will be advantageous.
- Valid Code 8 driver's licence.
- Proficient in written and spoken English. Personal Attributes
- Excellent verbal communication and interpersonal skills.
- Strong analytical, problem-solving, and logical thinking abilities.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong coordination and customer relationship management skills.
- Ability to work independently as well as collaboratively within a team.
- Comfortable working in a fast-paced and dynamic environment.
- Detail-oriented, proactive, and highly responsible.
- Strong customer service mindset and commitment to service excellence.
- Ability to remain calm and effective under pressure.
- Demonstrated ability to manage and resolve complex or abnormal technical issues in a structured manner.
- Strong team player with a positive and professional attitude.

Technical Service Engineer

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