Banqueting and Reservations Coordinator
3 weeks ago
Key Responsibilities:
- Communicate with guests and Central Reservations to maximize revenue and deliver exceptional service.
- Manage all aspects of group and function bookings, ensuring smooth operations across departments.
- Anticipate guests needs, providing first-class experiences and creating memorable moments.
- Maintain a high level of guest satisfaction through attentive service and prompt response to requests.
- Build and foster effective relationships, promoting the lodge's culture and values.
Requirements:
- Minimum Matric; tertiary education in Hospitality is advantageous.
- At least 3 years of experience in the hospitality industry with a proven track record.
- Working knowledge of OPERA PMS is required.
- Excellent communication, customer service, and organizational skills.
- Ability to conduct site educationals and meetings confidently and professionally.
- Valid RSA ID and a valid Drivers License (beneficial).
- Dynamic self-starter with strong negotiation skills.
- Proficient in English, with excellent verbal and written communication skills.
- Team player with a high level of dedication and professionalism.
- Strong computer literacy.
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