Senior Healthcare Services Consultant | Roodepoort

4 weeks ago

Roodepoort, South Africa The Recruitment Council Full time

Our client is looking for an individual to fill the role of a Senior Healthcare Services Consultant. This successful individual will provide administrative support for the operational director and the department.

Responsibilities:

- Inbound Sales – Pipedrive (B2C) – meet monthly target

- Onboarding of schemes

- Member benefits consultation – inbound and outbound

- Member profile analysis

- Process new business – submit application forms to the scheme

- Member inductions

- Year-end renewals

- Oversee and manage the team

- Campaign management and identify opportunities

- Investigate, resolve, and respond to internal and external client queries.

- Data entry and maintaining accurate client records onto our CRM system.

- Manage projects from start to end and be able to set priorities.

- Professional communication (written and verbal) and reporting skills to build and maintain strong client relationships.

- Ensuring that all standard documents, such as membership certificates, policy documents, mailers, benefit brochures, are issued timeously to clients.

- Suitable skills to work in a team environment.

- Adherence to service level agreements (Internal and external).

- Adherence to internal controls and procedures in place always.

- Support the director in sales, identify opportunities, and management of the team

- Compliance

- Maintain client engagement files with regards to all companies’ requirements.

Requirements:

- Matric (Grade 12 passed)

- Regulatory Exam (RE5) & CMS BR number

- Relevant qualification – (120 credits)

- 2 years’ experience in administration and a minimum of 2 years’ experience in a consulting role

- Excellent communication and relationship-building skills

- Proficient in Excel particularly VLOOKUP, will be advantageous

- Computer literacy (MS Office 365 package – MS Teams, Outlook, Word, Excel, etc)

- Driver’s license and own transport a must.

Competencies:

- Strong attention to detail, proactive attitude, and high level of accuracy

- Reliable and punctual

- Strong ability to organize and prioritize

- Excellent communication skills both written and verbal

- Results-focused and displays energy when performing tasks

- Time management skills

- Good working ethics (always committed and share knowledge)

- Ability to work independently

- Innovative and demonstrates initiative

- Ability to perform well under pressure and meet deadlines

- Inter-personally skilled

- Ability to collaborate and pull information together

- Following instruction and procedure

Our aim is to help you build a successful career with us.

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