Concierge Specialist

Join our team as our Online Concierge Specialist and become the cornerstone of exceptional customer service delivery. Elevate your career with us today

Responsibilities:

1. Manage client inquiries 24/7 via Live Chat, concierge email, and contact forms on the Concierge Landing Page.
2. Provide timely and personalized responses, handling escalated issues with empathy and efficiency for swift resolution and client retention.
3. Adhere to established escalation procedures, collaborating with the Concierge Team Manager for effective issue resolution.
4. Proactively engage clients and agents to foster stronger relationships and gather feedback.
5. Provide additional client support in the absence of Customer Success Managers.

Desired Qualifications:

1. Minimum 3 years of experience in customer service or administrative roles, preferably in a B2B environment.
2. 1-2 years of Virtual Assistant experience is required.
3. Strong background in Customer Service is essential.
4. Has Subject Matter Expertise in Customer/Client Support.
5. Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred).

What We Offer:

1. $5USD per hour while you #WorkFromHome
2. Full HMO Health Insurance + Dental Coverage
3. Company Swag Kits: Get Exclusive Merchandise
4. Generous Paid Time Off
5. Performance and Recognition Bonuses
6. Holiday Pay & Year-End Bonuses

*We will only consider applications submitted through the provided Application Link.*

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