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Field Guide
1 month ago
Job Description
A Field Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.
KEY FOCUS AREAS
- Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
- Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
- Be available for all game drives, back-up drives, and stand-by duties as directed.
- Practice proficient and safe weapon handling as directed.
- Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
- Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.
REQUIREMENTS - QUALIFICATIONS AND SKILLS
- Level 2 Full Trails with FGASA Nature Site Guide NQF4 and Trails Guide qualification
- ARH and Rifle Proficiency, First Aid Level 1, Drivers License and Pr-DP.
- Previous experience as Field Guide at a Luxury Safari Lodge
- Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
- Excellent attention to detail, excellent hygiene principles.
- Guest focus philosophy, living the MORE brand and the MORE experience.
- Effective communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm and emotional control.
- Excellent time management and self-discipline.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care, ability to receive constructive feedback openly.
We create opportunities and experiences for people to enrich their lives.
Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:
Be AWARE (the "thoughtful" value)
Eyes and ears open
Arrive ready
Be human
Respond GENEROUSLY (the "more" value)
Always respond
Give more, do more
Have a mindset of abundance
Strength in DIVERSITY (the "family" value)
Act in harmony
Work together
Act inclusively
Make it BETTER (the "continuous improvement" value)
Positively influence
Keep learning
Own it
