Accounts Receivable Administrator

Accounts Receivable Administrator
- Shoprite Checkers Key Accounts Shared Service
- Finance Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility, and may be responsible for the work of others, the Accounts Receivable Administrator provides essential administrative and operational support within the Accounts Receivable function focussing on Key Accounts, ensuring the accurate processing of payments, reconciliations, statements and customer queries in a high-volume environment. Job Purpose The purpose of this role is to ensure superior customer service to both internal and external (Key Accounts) stakeholders through exceptional collections management of customer accounts and the effective and efficient resolution of customer queries, by managing collections aligned to trading terms and policy, accurately posting payments, maintaining debtor records, resolving discrepancies and deductions, and supporting the overall accounts receivable process so that cash collection is optimised and customer service standards are met. Key Accountabilities and Outputs Key Accounts Collections and Cash Application Manage Key Accounts collections aligned to trading terms and policy, ensuring proactive and effective recovery of all debts. Post and allocate Key Accounts payments and credit notes daily by recording cash transactions from the bank in line with policy and trading terms. Validate the posting and allocation of daily receipts through the internal system. Process refunds where authorised. Update and report receivables by totaling unpaid debtors. Keep the Age Analysis within the DSO target and meet or exceed cash-flow targets through active monitoring of debtors. Output: Accurate cash application, optimised collections and Age Analysis maintained within DSO targets. Account Maintenance, Reconciliations and Master Data Maintain debtor records through monthly review of master data and assist with complex customer master-data documentation. Conduct monthly reconciliations of debtor ledger accounts and maintain a monthly audit review of assigned reconciliations. Verify the validity of account discrepancies by obtaining and investigating information from sales trading agreements, promotions, customer service departments and customers. Resolve valid or authorised deductions by entering adjusting entries; resolve invalid or unauthorised deductions by following pending-deductions procedures. Maintain customer credit limits and check credit ratings, trade references and limits in accordance with credit policy. Financial understanding & accuracy Output: Clean, accurate debtor records, reconciled accounts and controlled credit limits. Query Resolution, Blocked Orders and Legal Support Resolve collections and queries (internal and external) by examining payment plans, payment history and credit terms, and by coordinating contact with debtors and the sales department. Offer recommendations and advice on accounts-receivable queries and ensure timely resolution of complex matters. Manage and release blocked orders aligned to policy. Prepare and consolidate reconciliations and supporting documents to facilitate legal handover procedures. Collaborate with attorneys or the Legal Team Leader regarding appropriate terms and conditions for debt repayment. Output: Timely resolution of queries and deductions controlled blocked orders and effective legal-handover support. Reporting, Statements and Stakeholder Collaboration Issue monthly customer statements and oversee the forwarding of statements to customers. Collaborate with internal and external stakeholders and attend customer visits as required to support the credit strategy. Demonstrate leadership by supporting and developing new employees. Output: Accurate monthly statements and constructive stakeholder relationships that support collections performance. General and Compliance Remain conversant with relevant business information, policies, processes and procedures. Maintain expected performance standards and assist with work outside the core

job description
when required. Ensure adherence to relevant health, safety and environmental standards and legislation where applicable. Output: Compliant operations and reliable support to the broader Accounts Receivable function. Qualifications and Experience Grade 12 / Matric and Credit Management II qualification essential. Minimum 3-5 years' experience in Accounts Receivable, Credit Control or collections environment. Proven experience in debt collection, reconciliations and customer account management. Advanced Microsoft Excel skills; ERP experience (SAP 4 Hana) advantageous. Behavioural Competencies Customer Relations Asks questions to identify customer needs or expectations Follows through and meets personal commitments to others on time Takes responsibilities seriously and consistently meets the clients' expectations for quality, service, and professionalism. Continu