Head of Channels

Job Summary:
As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products (payment platforms and fintech solutions) and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms, as well as developing the bank's capacity in people, skills, and knowledge.

Key Responsibilities:

- Develop and implement products and services across remote touch points such as ATMs, cards, e-banking, and mobile banking platforms
- Identify and seize opportunities for alternative payment solutions, driving the growth of electronic cards and alternative payment channels
- Drive maximum market penetration of alternative payment channels, aligning with the bank's retail strategy
- Identify and manage strategic alliance partners to enhance offerings and expand reach
- Oversee service management of vendors and outsourced operations, ensuring adherence to Service Level Agreements (SLAs)
- Collaborate with the Retail Banking Division to develop and implement marketing and sales strategies for Cards & Channels products
- Define operational guidelines for electronic and mobile banking to ensure seamless customer experiences

Qualifications and Requirements:

- A first Degree in any discipline is required, with a professional accounting qualification or Masters in Economics, Banking & Finance, or Business Administration considered advantageous
- Minimum of 5 years' experience in a bank or payments institution, with expertise in electronic cards and channels preferred
- Knowledge and understanding of the Namibian payments landscape
- Strong alliance management skills with the ability to cultivate and maintain partnerships
- Excellent customer relationship development and management skills
- Proficiency in negotiation, problem-solving, and conflict resolution
- Creative thinking and innovation in developing and managing alternative payments products
- Ability to develop, defend, and execute a business case

How to Apply:

If you meet the above requirements, please send your resume DIRECTLY