Business Systems Analyst

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

As a Business Systems Analyst (BSA), you will be responsible for translating business needs into clear, actionable requirements aligned with business objectives. As a member of the agile development team, you will leverage the knowledge and expertise of your team. Insights gained through continuous engagement with business stakeholders, your development team, and other analysts combined with your own analysis will ensure the delivery of fit-for-purpose solutions that maximize value while minimizing impact. You will validate that the final solution meets both business goals and user expectations, driving successful outcomes.

Key outcomes

1. Understand Business Needs: Analyse and gain a deep understanding of business needs as they relate to potential changes or transformations, ensuring alignment with business objectives.
2. Advise on Optimal Solutions: Serve as a trusted advisor to business stakeholders, providing guidance on the best outcomes for specific business problems or initiatives, based on thorough analysis.
3. Facilitate Collaboration: Lead and facilitate group workshops and meetings to gather insights, refine requirements, and foster collaboration between business stakeholders, development teams, and analysts.
4. Bridge the Gap Between Technical and Non-Technical Teams: Clearly explain technical concepts and jargon to non-technical stakeholders, ensuring that all team members and business units can easily understand requirements and proposed solutions.
5. Gather and Document Requirements: Identify, capture, and document clear, actionable business and system requirements, ensuring that they are well-defined, comprehensive, and aligned with business objectives.
6. Simplify and Communicate Requirements: Break down complex requirements into simple, understandable formats, ensuring that they are easily grasped by the entire team for effective implementation.
7. Build Strong Relationships: Develop and maintain strong relationships with all key stakeholders, including business owners, product owners, development teams, trainers, and users, to ensure alignment and effective communication throughout the project lifecycle.
8. Enhance Business Processes: Model, analyse, and improve business processes across various business units, systems, and workflows to drive operational efficiency and alignment with strategic goals.
9. Support Solution Implementation: Oversee the implementation, testing, and deployment of solutions to business problems, including facilitating and coordinating User Acceptance Testing (UAT) to ensure solutions meet business needs and user expectations.
10. Drive Business Transition and Change Management: Support business transition by facilitating change management processes, ensuring smooth adoption of new solutions, and transferring knowledge to users, trainers, and peers.
11. Contribute to Continuous Improvement: Assist in the ongoing development and refinement of the business analysis framework, methodologies, and best practices to enhance team effectiveness and ensure high-quality outcomes.
12. Collaborate within Agile Framework: Work seamlessly within an agile team, following Scrum principles and methodologies, to ensure that requirements are managed iteratively, and solutions are delivered in alignment with agile practices.

What will make you successful in this role?

Qualifications and experience

1. Matric
2. Bachelor's degree in business, Finance, Information Technology, Computer Science, or a related field.
3. Certification in Business Analysis (e.g., CBAP, CCBA, or equivalent) is an advantage.
4. Agile/Scrum Certification (e.g., Certified ScrumMaster, PMI-ACP, or similar) is an advantage, particularly in agile environments.
5. Minimum of 3-5 years of experience as a Business Systems Analyst or in a similar role.
6. Experience in the Financial Services Industry or other relevant sectors (e.g., healthcare, technology, etc.) is highly desirable.
7. Proven experience in an Agile environment, ideally working within Scrum teams and understanding agile methodologies.
8. Experience with Business Process Modelling (BPM), mapping workflows, and improving business processes.
9. Hands-on experience with business analysis tools such as Azure DevOps, Confluence, and process modelling software.
10. Strong understanding of functional and non-functional requirements, use cases, and user stories.
11. Experience with User Acceptance Testing (UAT), including creating test cases, coordinating testing, and validating solutions.
12. Experience with stakeholder management and building relationships with business owners, product owners, development teams, and end-users.
13. Familiarity with web-based technologies (APIs, web portals, cloud infrastructure) and the ability to understand technical discussions.
14. Knowledge of industry regulations and compliance standards relevant to web-based financial applications (e.g., FICA, POPIA, FAIS, ECTA).
15. Understanding of user experience (UX/UI) principles to collaborate with designers and ensure that the solution meets user expectations and is intuitive.

Attributes

1. Business Process Modelling and Improvement
2. Technical Understanding
3. Compliance and Regulatory Knowledge
4. Data Analysis and Reporting
5. Change Management and Support
6. Documentation and Requirement Management
7. Time Management and Prioritisation

Knowledge and Skills

1. Component level design based on Technology Architecture Model
2. System analysis
3. System and Database design
4. System Testing
5. Security and performance assessments

Personal Attributes

1. Balances stakeholders - Contributing through others
2. Financial acumen - Contributing through others
3. Plans and aligns - Contributing through others
4. Communicates effectively - Contributing through others

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

1. Cultivates innovation - Contributing through others
2. Customer focus - Contributing through others
3. Drives results - Contributing through others
4. Collaborates - Contributing through others
5. Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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