[Urgent Search] Branch Manager

4 days ago


South Africa Jobted ZA C2 Full time

1. 1. Staff Leadership

- Optimize individual employee performance through effective leadership, coaching, development and training, motivating and supporting staff
- Manage the change process with your Business units
- Monitor and optimize utilization and performance of all resources
- Create ideas to streamline processes and ensure increased efficiencies and effectiveness
- Create solutions to resolve staff / resource problems
- Ensure that the teams Job Descriptions and performance KPIs are in place and managed
- Create a strong team spirit amongst the team
- Encourage and develop multi skilled staff
- Remunerate staff according to the market norm, job description and their performance
- Performance manage staff when required
- Chair disciplinary processes when required

1. 2. Operational Management

- Ensure the effective running and co-ordination of the Operational Functions in the Branch.
- Continuously review the operational and process guidelines (ISO 9001:2000)
- Co-ordinate the ISO audits process in your respective Branch
- Ensure operational effectiveness, efficiency and quality control
- Develop and maintain best practices to timeously inform customers of their cargo status
- Ensure full adherence to the prescribed policies and procedures within the business units
- Identify potential risk areas and implement mitigation strategies
- Make sound commercial business decisions, within given mandates.
- Ensure an effective and efficient Insurance Claims process is in place within the Branch
- Manage asset utilisation within the Branch to industry standards
- Using the business systems, set up reports and tools in which you can see performance, bottle necks and inefficiencies, put action plans in place to resolve these
- Gain a full understanding of the operational system
- Ensure that the Customs entry team are appraised of new Customs initiatives, tariff changes and add value to the client
- Initiate Customs Consultancy opportunities where possible

1. 3. Financial Management

- Manage the Profit and Loss of the Branch
- Investigate and implement ways in which to reduce costs and increase margins
- Prepare the Branch and Business Units budgets
- Present budgets to management

- Approve expenses as per the limits of authority
- Manage the margins of clients and implement ways in which to optimise the margins within the branch
- Ensure bottom line growth of the Branch year on year, through cost management and revenue recognition
- Minimise the company risk through client exposure and Customs exposure
- Manage the Customs deferment cut off
- Ensure timeous resolution of outstanding debtor queries, foreign debtors queries, creditor reconciliation queries and foreign account queries

1. 4. Customer Satisfaction

- Maximise customer satisfaction through co-operation with allied disciplines (entries, invoicing, etc.) and third parties (Customs, Transporters, etc.)
- Review performance measurements for customers according to Company KPIs and together with Clients Service and Operations implement process improvement initiatives
- Manage and optimise the first-time right principle ensuring client satisfaction
- Visit clients and communicate telephonically with clients
- Continuously investigate additional value-added products and process specific for customer needs
- Ensure client communication is effective and efficient
- Manage declining revenue from clients and create solutions in which to regain business where need be
- Continually review client commercial terms ensuring relative return for work performed

1. 5. New Business Sales

- Manage the sales staff
- Ensure sales staff have targets and the sales process is understood and implemented
- Approve tenders and proposals according to the Tender and proposal process
- Liaise with sales staff regarding new clients requirements and the client take-on process
- Ensure client calls are made and manage the effectiveness of these calls
- Attend sales calls with sales staff
- Gain new business directly

1. 6. Third Party Relationships

- Maintain relationships with overseas Agents, SARS Customs, Service Providers (internal and external) and Sub Contractors
- Maintain relationships with other Clearing and Forwarding Agents to ensure efficient hand over of documents, etc. and be appraised of market initiatives
- Negotiate and implement agreements with rates with approved service providers
- Manage service provider performance and allocate volumes according to their performance

1. 7. Business Management

- Take accountability of your Branch and Business Units Balance Scorecard (KPIs) and the initiatives resulting from the consolidation of these scorecards

Requirements:

- Matric or Senior Certification equivalent
- An appropriate tertiary qualification (Degree or National Diploma). Additional qualifications in the field of supply chain management, freight forwarding, or operations management would be preferable
- 10 years experience within the Logistics and Supply Chain Industry Customs Clearing knowledge preferable
- Experience in Leading managers and multi skilled teams
- Experience in Leading change management initiatives is preferable
- Superior communication skills, both written and verbal
- Computer Literate with good Excel, Outlook and Word skills



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