Department Manager: Distribution UPD Cape Town

3 months ago

Cape Town, South Africa Clicks Group Limited Full time

Department Manager: Distribution UPD Cape Town

Position summary

- Industry: Pharmaceutical Sector
- Job category: Other: FMCG, Retail, Wholesale and Supply Chain
- Location: Cape Town
- Contract: Permanent
- Remuneration: Market Related
- EE position: Yes

Introduction

We are looking to recruit a permanent Departmental Manager: Distribution Inbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Operations Manager/Branch Manager.

Job Purpose:

- To manage the distribution inbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch, and POD, in a professional, effective, and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost, and maximizing revenue.

Job Objectives

- To ensure that stock is received in line with the departmental targets and SOP
- To ensure that orders are assembled and checked in line with operational SOP
- To ensure that orders are dispatched, as per allocated routes, on time and in full
- Manage inventory to ensure stock correctness. This will include “blocked stock” SOP.
- Manage supplier returns. Ensure claims are raised according to SOP and returned to the supplier
- To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
- To manage the reverse logistics process by ensuring that pick-ups are done as per SLA’s and that credit is processed as per SOP.
- To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
- To develop customer relationships in order to maximize the customer experience
- To ensure that individual and departmental operational and cost targets are met/adhered to
- To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP’s Record, rectify and report errors to the Operations Manager

Qualification & Experience:

- Degree/diploma in Warehousing / Transport/ Distribution
- Essential: 3 Years’ experience in receiving, inventory, order assembly, checking, and dispatch
- 3 Years Industrial relationship management (desirable)

Job related knowledge and skills:

- Excellent communications skills and telephone etiquette
- Good Knowledge of warehouse operational procedures
- Knowledge of industrial relation management
- Knowledge of Pharmaceutical industry
- Knowledge of GWP
- Knowledge of HR Processes and Procedures
- Conflict and Dispute management skills
- Communications skills
- Finance skills
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating Action
- Following Instructions and Procedures
- Working with People
- Persuading and Influencing

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