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Store Manager

1 week ago

Durban, KwaZulu-Natal, South Africa TFG Limited Full time
Store Manager (40hr) - Exact - Empangeni- Durban - KZN

Job Description

Responsibilities:

1. Driving turnover to ensure achievement of targets
2. Controlling expenses
3. Managing stock losses to ensure shrinkage is in line with the Company standard
4. People management, including recruitment, development of staff, employee relations, performance management
5. Executing in-store merchandising strategy and standards
6. Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience:

A minimum of 3 years retail or admin experience

Skills:

1. Have an interest in fashion
2. A passion for excellent customer service and sales environment
3. Figure and admin orientated
4. Organised and thorough
5. Profit and turnover driven
6. Able to manage risk within the store
7. The ability to communicate and persuade effectively at all levels
8. Ability to show initiative and be resourceful
9. Ability to source and implement effective solutions in a fast-paced environment
10. Customer Service Delivery
11. Office Systems
12. Policy & Procedures
13. Strategic Sales Planning
14. Managing the Sales Process
15. Customer Value Management

Behaviours:

- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.

We're the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Team

Exact offers great value everyday essentials and is renowned for its trend-appropriate range of quality, well-priced contemporary fashion for the whole family.

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