Technician

3 weeks ago

Pinetown, South Africa Jobted ZA C2 Full time

Requirements:

- In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
- Good knowledge and understanding of electronic concepts
- Displays good practical ability
- Must have extensive knowledge of all Centurion products.

Key competencies:

- Very meticulous and works accurately
- Self motivated and hardworking
- Good planning and organizational skills
- Able to work overtime
- Must have Excellent communication skills and devoted to exceptional service
- Ability to maintain the highest level of quality and workmanship
- Computer Literate

Responsibilities:

- Maintain a friendly and organized customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
- Assist with technical support provided by the department, both telephonic and at the counter.
- Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.
- Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
- Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s).
- Assist with the designing and improvement of test jigs to improve our service capabilities.
- Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
- Assist when necessary, with other ad-hoc duties, i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
- Manage optimal relationships with the client base, ensuring that the needs of the client come first.
- Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
- Respond to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets)
- Ensure that written communication is responded to within the specified SLAs for each channel
- Ensure that all communication with our clients is of the required quality as outlined in the departments QA script.
- Capture all relevant information on inbound calls (Zoho desk interaction logging)

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