Urgent: KAM

Our client is seeking a Key Account Manager who will be focusing on managing an existing base within our client's sector.

Responsibilities:

- Key performance indicators (KPIs) will be based on customer spend and maintaining strong client relationships.

- Maintain open communication with teams and clients, ensuring optimal service delivery.

- Develop and maintain long-term relationships with key clients and stakeholders.

- Serve as the primary point of contact for assigned high-value accounts.

- Understand clients' needs and business goals to deliver tailored solutions.

- Lead negotiations and ensure contract renewals, upselling, and cross-selling opportunities are explored.

- Manage and resolve any issues or concerns raised by clients in a timely and professional manner.

- Monitor and analyze client performance, identifying areas for improvement and providing actionable insights.

- Collaborate with internal teams (sales, marketing, and operations) to ensure successful implementation of client solutions.

- Track and report on the progress of key accounts, ensuring targets and KPIs are met.

- Develop account plans and strategies to grow revenue and ensure client satisfaction.

- Conduct regular business reviews with clients to maintain strong relationships and ensure expectations are met.

Skills:

- Strong communication and interpersonal skills to build rapport with clients and internal teams.

- Excellent negotiation and problem-solving abilities.

- Ability to analyze complex data and derive actionable insights.

- Strong project management skills with the ability to handle multiple priorities simultaneously.

- Exceptional presentation skills, both written and verbal.

- Client-focused mindset with a passion for delivering outstanding customer service.

- Ability to thrive in a fast-paced, results-driven environment.

- Proficiency in CRM software and Microsoft Office Suite.

- Demonstrated ability to meet and exceed sales targets and objectives.

- Adaptability and the ability to think critically in dynamic situations.

Qualifications:

- Bachelors degree in Business, Marketing, or a related field (or equivalent experience).

- Proven experience (typically 3+ years) in key account management or business development.

- Strong understanding of the industry and market trends.

- Experience in building and maintaining strong client relationships.

- Professional certifications (e.g., in Sales, Account Management) are a plus.

- Strong understanding of parcel operations systems and the ability to manage client expectations effectively.

- Needs to have a drivers.