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Customer Service Representative
2 weeks ago
At Huzzle, we connect Customer Service Representative (CSR) from Associate to Senior levels with 1+ years of experience to leading companies across the UK, US, and Europe. Whether it's a startup, scale-up, agency, or enterprise, our clients trust us to find the best talent. We only admit the top 2% of candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work full-time as a valued member of their team.
Who This Is For:
You're looking to:
- Work with top-tier clients in the industry and secure long-term, stable opportunities.
- Advance your career through access to exclusive roles and ongoing professional development.
- Be valued and respected for your skills and contributions in a supportive work environment.
- Earn a competitive salary with performance-based bonuses or commissions.
- Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel.
And if you're:
- Tired of job-hopping and want a stable, long-term position.
- Frustrated by lack of support or training in previous roles.
- Looking for meaningful work where your contributions are recognized and rewarded.
- Eager to work full-time for a reputable company that values your expertise.
Your Role as a Customer Service Representative:
- Customer Engagement: Provide exceptional support through phone, email, and chat, ensuring timely and professional responses.
- Problem-Solving: Handle customer inquiries, troubleshoot issues, and escalate cases when necessary to ensure customer satisfaction.
- CRM & Support Tools: Maintain accurate records of customer interactions, requests, and resolutions in a CRM or help desk system.
- Knowledge Management: Assist in updating and managing customer FAQs, knowledge bases, and self-service resources.
- Active Communication: Collaborate with internal teams to ensure consistent messaging and effective resolution of customer concerns.
- Process Optimization: Identify common customer pain points and work with the team to improve workflows and response efficiency.
- Industry Awareness: Stay updated on company policies, industry best practices, and customer service trends to provide top-tier support.
Our Hiring Process:
- Step 1: Application (video interview)
- Step 2: Screening Interview
- Step 3: Take-home Tasks (assessments)
- Step 4: Successful candidates are admitted to our talent pool, gaining access to exclusive opportunities.
- Step 5: We match you with a client for a final interview.
Requirements
- Experience: At least 1-4 years of experience in customer service, support, or customer-facing roles, handling phone, email, or chat-based inquiries.
- Sales Tools Proficiency: Familiarity with relevant sales and outreach tools (CRMs, Prospecting Tools, Automation Tools, etc).
- Communication Skills: Strong interpersonal skills with the ability to handle customer inquiries, complaints, and requests professionally and empathetically. Must be fluent in English, both written and spoken.
- Organizational Skills: Excellent time management and the ability to juggle multiple schedules.
- Tech-Savvy: Proficiency in Google Docs, Google Sheets, CRM systems, and communication tools like Slack, ChatGPT, Zoom, and LinkedIn.
- Remote Ready: Able to work effectively in a remote environment with a reliable laptop and internet connection.
- Detail-Oriented: A keen eye for detail and a commitment to maintaining high-quality data in systems.
Benefits
Competitive Base Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions.
Exclusive Access: Work with top companies and enjoy long-term client relationships.
