Commercial Specialist

About Epiroc
Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation. The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries. Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Main Duties & Responsibilities:

1. Provide quotations as per customer requests in line with customer requirements for export customer base.
2. Capture PO's when received and ensure delivery times are met.
3. Expedite orders as and when required; ensuring that orders do not excessively exceed promised delivery dates.
4. Invoice in a timely manner and ensure that all export documents are available for shipment despatch.
5. Ensure efficient transport planning and shipments of products including, in-house, subcontracted, outsourced and non-assembly products.
6. Process credit notes as and when required.
7. Resolve any export related enquiries.
8. Provide customers with adequate feedback and back-order reports when required.
9. Assist with VAT submissions on a monthly basis (providing export documentation for shipments that have been despatched and delivered).
10. Ensuring that all export related costs are signed off for payment and submitted to the finance department.
11. Assist with following up of payments as requested.
12. Conduct Trade compliance vetting on new customers/ad-hoc suppliers.
13. Ensure controls are kept over all Trade compliance policies and procedures.
14. Ensure all records are kept for audit purposes.
15. Assist with all Trade compliance related queries.

Competences, Skills and Experience:

1. 2 years related work experience.
2. Extensive experience in a fast-paced customer service setting.
3. Experience in a manufacturing environment with a quality brand is desirable.
4. Responsible, accountable and ability to work independently under pressure.
5. Able to work in a fast-paced environment and under pressure.
6. Exceptional verbal and written communication skills.
7. Highly proficient level computer skills including Ms. Word, PowerPoint, Excel, and Outlook.
8. Excellent telephone sales personality skills.
9. Prominent organization and presentation skills.
10. Highly energetic and self-starter and self-motivator or competent.
11. Decision-making, problem-resolution, and creative thinking skills.
12. Able to multi-task the activities with shifting priorities.
13. Should be honest, assertive, and systematic.

Note: This is a 6-8 Months Fixed Term Contract (maternity cover).

Closing Date: 28 October 2024

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.

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