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Technology Support Specialist

3 weeks ago

Durban, KwaZulu-Natal, South Africa Ntt Data Full time
Job Overview

We are seeking an experienced Technology Support Specialist to join our team. As a Managed Services Cross Technology Engineer (L1), you will be responsible for providing first-line support to clients, resolving technical incidents, and implementing solutions to prevent downtime.

You will work closely with clients to understand their needs, provide proactive support, and ensure the smooth operation of their IT infrastructure. The ideal candidate will have a strong understanding of ITIL processes, experience in troubleshooting and providing technical support, and excellent communication skills.

Key Responsibilities:

  1. Respond to and resolve technical incidents reported by clients.
  2. Investigate root causes of incidents and implement solutions to prevent future occurrences.
  3. Collaborate with clients to understand their needs and deliver tailored services.
  4. Develop and maintain knowledge articles to improve incident resolution efficiency.