Snr Sales Operations Consultant

6 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Snr Sales Ops Consultant

At ABC Worldwide, we are seeking a highly skilled and experienced Snr Sales Ops Consultant to join our team. As a key member of our sales operations team, you will play a critical role in ensuring the smooth operation of our sales processes and providing exceptional customer service to our clients.

Key Responsibilities:
  • Manage administrative and operational tasks of the sales process, including quote stage through to client travel
  • Check availability at company and 3rd party properties through various online platforms and email requests
  • Compile options for Africa Specialist to present in a quote based on client requirements, with a focus on presenting upsell opportunities or alternatives when the original request is not possible
  • Provisionally hold options with 3rd party suppliers, amend as required during requote phases, and ensure timely release of options no longer in play
  • Provisionally hold company's accommodation on inventory management system
  • Confirm all services upon guest confirmation, checking for accuracy
  • Check invoices match costs in quote system and flag discrepancies to East Africa Specialist
  • Liaise with finance team to ensure efficient allocation of deposit to booking
  • Pre-travel reconfirmations with all suppliers, including checks on dietary requirements and rooming allocations
  • Update systems with timings and booking references on behalf of East Africa Specialist at reconfirmation stage
  • Prepare final documents for final checks by East Africa Specialist
  • Report any errors or issues to line manager immediately on discovery
  • Provide proactive support to colleagues in peak or leave times
  • Proactive approach towards personal and departmental targets, working together with management to ensure targets are met
  • Attend all training offered and proactively grow knowledge of company by researching products and destinations
  • Take a proactive and adaptable approach to learning in terms of sales skills, systems, processes, and product knowledge
Requirements and Working Practices:
  • Promote the image of the sales team as best in class externally with clients and internally with key stakeholders
  • Uphold and contribute to the reputation of the company as a leading safari operator
  • Adhere to company values of genuineness, honesty, quality, commitment, and care
  • Attend all staff events within working hours
  • Attend all Training & Development programs as required
Conditions and Hours of Work:
  • Work in Cape Town office from Monday – Friday, 9 hours per day, including 1 hour lunch break
  • Be available afterhours and on weekends (i.e. standby occasionally) as and when needed
  • Work alternative South African public holidays, for which time off in lieu may be compensated
  • Overtime may be required during peak periods, for which time off in lieu may be compensated
  • Operate a 24/7 emergency phone that rotates between consultants, taking full responsibility according to a roster for 1 week at a time
  • May be required to travel for work from time to time (must have a valid passport)
  • Must be fully vaccinated against Yellow Fever and COVID-19 as a condition to travel

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