Computer Systems Analyst
6 days ago
About the Role
">Pedros Chicken is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for maintaining the integrity of our computer systems and networks, ensuring seamless operations, and providing top-notch support to our employees.
Responsibilities
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- Diagnose and resolve complex technical issues.">
- Maintain and administer servers, network devices, and other critical IT infrastructure.">
- Collaborate with IT team members on larger projects.">
- Provide direct support to users.">
- Offer training and guidance to users.">
- Maintain detailed records of technical issues and resolutions.">
- Ensure adherence to IT security policies and procedures.">
- Liaise with external vendors for equipment and software maintenance.">
- Monitor system performance and report on anomalies or improvements needed.">
- Provide rapid response and resolution during IT emergencies or system outages.">
Requirements
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- 3-5 years of experience in IT support or related field.">
- In-depth knowledge of computer systems, networks, and software.">
- Excellent problem-solving and communication skills.">
- Relevant IT certifications preferred.">
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