Technical Service Engineer

4 days ago

Johannesburg, Gauteng, South Africa IOCO Full time

About the Role :

We are seeking a highly motivated and experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff, ensuring that they have the necessary tools and resources to perform their jobs effectively.

The ideal candidate will have a strong background in desktop support, with experience in maintaining staff computers, printers, and general user support. You will also be responsible for monitoring problem ticket work queues and interacting with management to provide progress updates and closure notification.

  • Maintenance of staff computers, printers, and general user support
  • Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
  • Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
  • Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
  • Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
  • Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
  • First line Support of various in-house developed applications
  • Re-installation of PCs, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
  • Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit
  • Solid understanding of Mobile device connectivity

Key Responsibilities :

  • Maintenance of staff computers, printers, and general user support
  • Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
  • Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)
  • Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
  • Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate
  • Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
  • First line Support of various in-house developed applications
  • Re-installation of PCs, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
  • Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit
  • Solid understanding of Mobile device connectivity

Requirements :

  • A+, N+, (Required)
  • MCSE with at least 3 years experience (Required)
  • ITIL V3 Foundation (Advantageous)
  • Associate degree in Engineering, Computer Science, or other technical disciplines and / or equivalent work experience. (Advantageous)
  • Good interpersonal skills
  • Superior organizational and time management skills
  • Must be prepared to work flexible hours or shifts
  • Ability to cope well in a pressurized environment
  • High Initiative and problem-solving skills
  • Willingness to assist
  • Team Player but must be able to work as an individual

About the Opportunity :

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