Hotel Receptionist

4 weeks ago

Midrand, Gauteng, South Africa HR Human Solutions Agency Full time
Job Title: Hotel Administrator

Job Summary:

We are seeking a highly skilled and experienced Hotel Administrator to join our team at HR Human Solutions Agency. As a Hotel Administrator, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and managing all aspects of hotel operations.

Key Responsibilities:

  • Welcoming and directing guests in a friendly and polite manner
  • Providing high-quality customer service at all times
  • Managing telephones, emails, and reservations in a prompt and professional manner
  • Ensuring accurate recording and filing of all correspondence
  • Guaranteeing bookings and applying no-show charges or late cancellation charges where applicable
  • Reviewing guest special requests and ensuring they are met or exceeded
  • Handling problems effectively and professionally
  • Collaborating with all hotel departments to ensure guest expectations are met or exceeded

Requirements:

  • Experience in managing customer relations face-to-face and via phone
  • High level of spoken and written English
  • Customer service skills, including face-to-face, telephone, and email
  • Desirable: Proven experience in hospitality, reception, and admin or similar customer-facing roles, cash handling, and familiarity with Opera software

Working Conditions:

No remote work

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