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Global Network Monitoring Expert Sought

1 week ago

Cape Town, Western Cape, South Africa EXL Full time

We are seeking a highly skilled NOC Engineer to join our dynamic Infrastructure Team at EXL.

Job Responsibilities:
  • Monitoring, administering, and troubleshooting LAN, WAN, and wireless networks across multiple global locations.
  • Identifying and resolving network issues, ensuring minimal business impact.
  • Tracking network performance and capacity, providing incident reports and recommendations.
  • Configuring and supporting network hardware, UC, and Telephony systems.
  • Working with monitoring tools and ITSM platforms (HP Aruba, SolarWinds, ServiceNow).
  • Ensuring backup and disaster recovery (DR) solutions are effectively implemented.
Requirements:
  • 4+ years of experience in a NOC environment
  • Strong understanding of networking technologies (Switching, Routing, Wireless, Voice)
  • Proficiency in monitoring tools & ITSM platforms (HP Aruba, SolarWinds, ServiceNow)
  • Ability to assess the business impact of network events and symptoms
  • Experience monitoring and administering network devices (switches, routers, etc.)
  • Knowledge of backup & disaster recovery (DR) solutions

Work Model: On-site for the first 3 months, then hybrid

What's Next:
  • Opportunity to work in a fast-paced, global IT environment
  • Chance to work with cutting-edge networking technologies