Senior Business Intelligence Operations Manager

1 week ago


Pretoria, Gauteng, South Africa Telesure Investment Holdings Full time

Job Title: Senior Business Intelligence Operations Manager

Company Overview:

  • We are a leading insurance company, Telesure Investment Holdings, committed to delivering innovative solutions and exceptional customer service.

Salary: R1,500,000 - R2,200,000 per annum

Job Description:

Key Responsibilities:
  1. To oversee the performance of individual contributors, ensuring they meet targets and provide coaching to achieve operational results.
  2. Supervise teams within the Contact Centre to drive effective and efficient outcomes.
  3. Build organisational capabilities by identifying development needs and implementing actions to improve performance.
  4. Enter customer information into CRM systems to ensure quality data for effective customer retention and business development.
  5. Ensure direct reports maintain up-to-date CRM data and resolve issues.
  6. Explain local action plans to team members, motivating them to achieve business goals.
  7. Monitor team performance, taking corrective action to ensure timeliness and quality.
  8. Act as first-line supervisor, providing operational support and contributing to formal individual performance management.
Required Skills and Qualifications:
  • Matric/Grade 12 or SAQA Accredited Equivalent (Essential)
  • 5+ years customer service and contract management experience (Essential)
  • 5+ years people management experience in a service delivery environment (Essential)
Benefits:
  • Competitive salary package
  • Opportunities for career growth and development


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