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Hotel Front Office Coordinator

3 weeks ago

Benoni, Gauteng, South Africa HR Human Solutions Agency Full time

HR Human Solutions Agency is seeking an experienced Guest Services Agent to join our front office team.

The successful candidate will provide exceptional customer service, ensuring guests feel valued and supported throughout their stay.

We offer a comprehensive training program, enabling the successful candidate to develop their skills and advance their career.

Responsibilities include:

  • Responding to guest inquiries, resolving issues promptly and professionally
  • Providing local information and recommendations, enhancing the guest experience
  • Assisting with front desk operations, including room assignments and reservations

We prioritize teamwork and continuous improvement, and the successful candidate will be expected to contribute to these goals.

Requirements include:

  • High school diploma or equivalent
  • 1-2 years' experience in customer-facing roles, preferably in hospitality
  • Excellent communication and interpersonal skills

We are an equal opportunities employer, committed to fostering a diverse and inclusive workplace culture.