Executive Vice President of Operations

2 weeks ago

Johannesburg, Gauteng, South Africa Genpact Full time
About the Role

We are seeking an experienced Executive Vice President of Operations to lead our operations team at Genpact. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering results in a dynamic and fast-paced environment.

Key Responsibilities
  1. Strategic Leadership: Provide strategic leadership and direction for the account, ensuring alignment with company goals and objectives.
  2. Operational Management: Manage and oversee the day-to-day operations, including service delivery, client satisfaction, contractual compliance, revenue growth, and employee performance.
  3. Business Growth: Collaborate with senior management on business growth, strategy, and operational planning.
  4. Team Leadership: Lead a large team of 500+ employees, providing guidance, coaching, and mentorship to drive high performance and engagement.
  5. Operational Strategy: Develop and implement operational strategies, policies, and procedures to optimize efficiency and effectiveness.
  6. Process Improvement: Drive continuous improvement initiatives to enhance processes, systems, and performance metrics.
  7. Client Relationships: Serve as the senior point of contact for clients, ensuring alignment on service delivery expectations and driving client satisfaction.
  8. Technology Adoption: Champion technologies like RPA or Generative AI within existing operations in collaboration with digital teams.
  9. Performance Monitoring: Monitor and analyze key performance indicators (KPIs), metrics, and trends to identify areas for improvement and drive results.
  10. Culture Development: Foster a culture of innovation, collaboration, and accountability, promoting employee development and career growth opportunities.
Requirements
  1. Education: Bachelor's degree in business, management, operations, or a related field; MBA or equivalent preferred.
  2. Experience: Proven experience in a senior leadership role managing large-scale operations, preferably in a BPO or professional services environment.
  3. Leadership Skills: Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals and objectives.
  4. Communication Skills: Excellent communication, interpersonal, and relationship-building skills, with the ability to interact effectively with clients, stakeholders, and employees at all levels.
  5. Business Acumen: Strategic thinker with a track record of driving operational excellence and delivering results in a dynamic and fast-paced environment.
  6. Process Improvement: Experience in process improvement methodologies such as Lean Six Sigma is desirable.
  7. Change Management: Ability to navigate and lead through ambiguity and change, with a focus on innovation and continuous improvement.
  8. Business Analytics: Strong business acumen and analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
  9. Client Relationships: Demonstrated ability to build and maintain strong client relationships, with a customer-centric mindset.
  10. Travel: Flexibility to travel as needed.

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