Debtors Controller Role
4 days ago
The primary objective of this role is to assist in the monitoring and investigation of fraud events related to VodaPay Acquiring products and the VodaPay Wallet.
Key Responsibilities:
- Monitor transactions and fraud exceptions or alerts on a regular basis, taking into account product type and association rules.
- Provide daily reports on fraud monitoring and exception analysis.
- Support the fraud investigator in contacting customers, obtaining proof of transactional behavior, and where necessary, report events to Vodacom Forensic investigators.
- Assist the Team Lead Fraud in developing, testing, and implementing fraud rules across product types.
Core Competencies, Knowledge and Experience:
- Excellent analytical skills.
- Reporting and advanced PowerPoint/Excel skills.
- Administrative skills.
- Problem-solving skills.
- Proactive and driven.
Minimum Requirements:
Matric certificate, and 1-3 years' experience within a RSA bank's fraud department dealing with merchant/card/cheque account fraud and fraud investigations.
Additional Responsibilities:
- Meet daily SLA of attending and managing queries.
- Process all new applications via VodaPay and/or VodaPay Vend daily.
- Process all settlement queries as it pertains to VodaPay and/or VodaPay Vend daily.
- Achieve accuracy and meet stringent deadlines for reporting and application capturing.
- Respond promptly and accurately to operational queries related to multiple products managed within the VPS business operations area.
Support with settlement and balancing, as well as operational support of VAS vendors.
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