Supply Chain Logistics Manager
4 days ago
We are Heroes, a rapidly growing company that combines operational excellence with customer-centricity to support parents and children through every milestone of their journey.
Our team has a unique blend of experience in investment banking, venture capital, and D2C eCommerce, which enables us to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.
We take pride in our collaborative culture, where everyone is encouraged to get involved and make a difference.
About the RoleAs a critical member of our Supply Chain team, you will oversee daily, weekly, and monthly freight activities, ensuring compliance with import/export regulations and driving continuous improvement to establish a competitive edge in the industry.
Your success will be measured by cost efficiency, service quality, and agility in navigating new challenges.
Key ResponsibilitiesDaily Operations:
- Communicate daily with freight forwarders via the freight platform.
- Resolve issues related to customs documentation, HT codes and duties, live customs blocks, and historic customs inquiries.
- Manage plan updates and changes, including GRD adjustments.
- Perform departure board checks to ensure planned activity is completed.
- Handle ad hoc queries, including sea/air freight quotes and business cases.
Weekly Process:
- Collect PO and transfer order requirements from the Planning team.
- Consolidate POs and make container bookings, optimising container fill.
- Oversee carrier billing, validating and processing invoices.
- Support the NPD process by calculating freight costs and providing HTS and duty information for new products.
Monthly KPIs:
- Container utilisation.
- Freight Cost Per CBM.
- Customer Service Performance & Amazon Availability.
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