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Technical Operations Manager

2 weeks ago

Centurion, Gauteng, South Africa Network Recruitment Full time
Job Description
The Technical Operations Manager at Network Recruitment plays a vital role in ensuring the smooth operation of our service department. This position requires a strong understanding of CRM systems, technical operations, and team management.

Key Responsibilities:
  • Analyse and maintain CRM data to ensure its accuracy and integrity.
  • Develop and implement strategies to improve CRM workflows and align with departmental goals.
  • Monitor warranty claims and service orders to ensure compliance with company policies.
  • Support inventory management, ensuring consistent quality and customer satisfaction.
  • Address escalated customer complaints and implement preventative measures.
  • Lead daily team activities to meet quality and process standards.
  • Mentor team members, providing technical support and fostering collaboration.
  • Ensure effective communication with service centres, retailers, and customers.

Requirements:
  • Bachelor's Degree in a related technical field.
  • Certifications or training in CRM systems and leadership development.
  • Minimum of 2 years in plumbing, construction, or a related technical industry.
  • At least 5 years in after-sales or customer service environments.
  • Proven leadership experience in team management and process improvement.
  • Familiarity with warranty processing or technical support is preferred.
  • Proficiency in CRM systems and data management.
  • Strong analytical, problem-solving, and reporting skills.
  • Exceptional communication and interpersonal abilities.
  • Strong organisational and time-management capabilities.