Coaching and Training Program Manager
7 days ago
As a Lead Assistant Manager in our customer service team, you will be responsible for leading and mentoring a team of coaches to drive improvements in customer satisfaction and Net Promoter Scores. You will also be responsible for designing and executing training programs aimed at improving the key soft skills of our customer service agents.
Your Key Responsibilities- Designing and executing training programs to improve the soft skills of our customer service agents.
- Overseeing and supporting a team of coaches to drive initiatives that enhance communication, empathy, active listening, and problem-solving skills.
- Tracking key performance metrics, such as CSAT and NPS, to measure the success of coaching and training programs.
- Working closely with senior leadership to ensure that our training initiatives align with broader customer experience objectives and business goals.
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Field Training and Coaching Expert
4 days ago
Cape Town, Western Cape, South Africa Smollan Activation Full timeWe are seeking an experienced Field Trainer to join our team at Smollan Activation. As a Field Trainer, you will play a critical role in ensuring that our field staff have the necessary skills and knowledge to succeed in their roles.About the JobThe primary responsibility of this role will be to train and coach field staff on new products and methodologies,...
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Soft Skills Coach
4 days ago
Cape Town, Western Cape, South Africa Exl Full timeWe are looking for a skilled Soft Skills Coach - Manager to drive improvements in customer satisfaction (CSAT) and Net Promoter Scores (NPS).In this role, you will lead a team of coaches, focusing on enhancing the soft skills of our customer service team, particularly communication, empathy, active listening, and problem-solving skills.Main...
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Training Facilitator and Coach
1 day ago
Cape Town, Western Cape, South Africa TSU International Full timeWe are seeking a highly skilled Training Facilitator to join our team at TSU International. As a key member of our training department, you will be responsible for delivering high-quality training programs to our members.Key Responsibilities:Develop and deliver comprehensive training programs that meet the needs of our membersConduct assessments and...
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Sports Coach
2 weeks ago
Cape Town, Western Cape, South Africa Tumbling Tigerz (PTY)ltd Full timeTumbling Tigerz has been providing specialized child development programs since 2011, focusing on gross motor development for children in the foundation phase (Ages 3 - 9). The program incorporates movements essential for holistic gross motor development, including core strength, coordination, and social development.Role DescriptionThis is a part-time...
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Training Program Director
2 days ago
Cape Town, Western Cape, South Africa Datonomy Solutions Full timeWe are committed to delivering exceptional learning experiences, and we need a skilled Training Program Director to lead our Financial Services initiatives. As a member of our on-site team in Cape Town, you will play a vital role in shaping our training programs.Your primary responsibility will be to design and execute comprehensive training programs that...
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Client Training Manager
4 days ago
Cape Town, Western Cape, South Africa iSON Xperiences Full timeiSON Xperiences seeks a skilled Training Specialist to manage its training programs. The ideal candidate will have experience in coaching and training, with a strong focus on identifying training gaps and developing effective training solutions.The successful candidate will work closely with clients to understand their training needs and develop tailored...
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Learning and Development Coach
4 days ago
Cape Town, Western Cape, South Africa iSON Xperiences Full timeWe are looking for an experienced Learning and Development Coach to join our team at iSON Xperiences. As a key member of our training team, you will be responsible for designing and delivering training programs that meet the needs of our clients.The successful candidate will have a strong background in coaching and training, with experience in identifying...
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Team Performance Coach
4 days ago
Cape Town, Western Cape, South Africa Starbucks South Africa Full timeDo you have a passion for developing and coaching high-performing teams? As a Team Performance Coach at Starbucks South Africa, you will play a key role in supporting store leaders in achieving business goals.Your responsibilities will include:Providing coaching and guidance to store leaders to help them achieve business goals.Developing and implementing...
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Profit Coach
17 hours ago
Cape Town, Western Cape, South Africa Maketradingwork Full timeWe are excited to announce a unique opportunity for a Profit Coach to join our remote team at Maketradingwork. As a Profit Coach, you will play a vital role in helping traders achieve their financial objectives. You will work closely with our team to develop and deliver personalized coaching programs that cater to the needs of each...
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Midwifery Training Coordinator
5 days ago
Cape Town, Western Cape, South Africa Mass Staffing Projects Full timeMass Staffing Projects is committed to delivering high-quality healthcare servicesWe are seeking a skilled Clinical Training Specialist to join our team, who has expertise in Midwifery.The successful candidate will be responsible for developing and implementing training programs, coaching and mentoring staff.To excel in this role, you will require:A degree...
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Cape Town, Western Cape, South Africa Cullinan Full timeCape Town based On-boarding, Training and Development CoachJoin to apply for the Cape Town based On-boarding, Training and Development Coach role at Cullinan Holdings Limited.Pentravel, a division of Cullinan Holdings, is looking for a Cape Town based On-boarding and Development Coach.This role is integral to the success of our Cape Region, and you will be...
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Cape Town, Western Cape, South Africa Opportunitiesforafricans Full timeAbout the ProgramOur software engineering and cloud graduate program is designed to equip individuals with the skills and knowledge required to succeed in the software development and cloud industries. The program includes mentorship, coaching, and training to help you grow and develop into the software engineering and cloud business.Program StructureInitial...
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Training and Development Lead
5 days ago
Cape Town, Western Cape, South Africa Mass Staffing Projects Full timeAt Mass Staffing Projects, we strive to deliver outstanding healthcare servicesWe are seeking a highly skilled Clinical Training Specialist with expertise in Midwifery to join our team.The successful candidate will be responsible for designing and implementing training programs, providing coaching and mentoring to staff.To succeed in this role, you will...
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Cape Town, Western Cape, South Africa Cullinan Holdings Full timePentravel, a division of Cullinan Holdings, is looking for a Cape Town based On-boarding and Development Coach.This role is integral to the success of our Cape Region, and you will be responsible for all our brand new Cape consultants by coaching and developing them, as well as ensuring their on-boarding process is completed successfully.Your key...
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Training and Development Specialist
4 days ago
Cape Town, Western Cape, South Africa Smollan Activation Full timeAt Smollan Activation, we are looking for a talented individual to join our team as a Field Trainer. If you have a passion for training and development, this could be the perfect opportunity for you.About the RoleThe successful candidate will be responsible for training field staff in methodology, processes, and procedures by effectively training...
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Training Manager
4 days ago
Cape Town, Western Cape, South Africa Callforceoutsourcing Full timeCreating purposeful careers as we build the future of contact centre solutions. The Training Manager is responsible for planning, developing, and implementing training programs to enhance employee skills, knowledge, and performance across various campaigns.This role ensures alignment with company objectives, client requirements, and industry best practices...
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Training Manager
5 days ago
Cape Town, Western Cape, South Africa Callforce Direct Full timeThe Training Manager is responsible for planning, developing, and implementing training programs to enhance employee skills, knowledge, and performance across various campaigns. This role ensures alignment with company objectives, client requirements, and industry best practices while fostering a culture of continuous learning.Key ResponsibilitiesTraining...
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Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full timePentravel, a division of Cullinan Holdings, is looking for a Cape Town based On-boarding and Development Coach.This role is integral to the success of our Cape Region, and you will be responsible for all our brand new Cape consultants by coaching and developing them, as well as ensuring their on-boarding process is completed successfully.Your key...
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Training Specialist
4 days ago
Cape Town, Western Cape, South Africa iSON Xperiences Full timeThe purpose of this role is to train new hires and existing hires on the required curriculum as specified by the client. In addition to client specified training, the role will be responsible for identifying training gaps and developing training to close these gaps.The training specialist manages the activities involved in the preparation, delivery, and...
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Student Success Coach
5 days ago
Cape Town, Western Cape, South Africa IIE MSA and IIE Varsity College Full timeJob DescriptionWe are seeking a highly motivated and target-driven individual to join our team as a Student Success Coach. The successful candidate will be responsible for delivering engaging presentations at targeted schools, showcasing the benefits of our institution.Duties and Responsibilities:Deliver high-quality presentations to prospective students and...