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Hotel Operations Specialist
3 weeks ago
We're seeking a skilled Hotel Operations Specialist to join our team at RoomRaccoon.
As a key member of our global team, you'll play a crucial role in ensuring seamless client experiences.
Your primary responsibility will be to provide top-notch support to hoteliers, addressing their queries and concerns promptly and professionally.
To succeed in this role, you'll need excellent communication skills, the ability to think critically, and a customer-centric approach.
You'll work closely with our Implementations Team to ensure a smooth transition of client accounts to support.
In addition, you'll focus on retaining dissatisfied customers and turning them into promoters.
To excel in this position, you'll require strong problem-solving skills, active listening abilities, and a resilient attitude.
Responsibilities:- Support hoteliers by responding to their queries in a timely and professional manner.
- Work collaboratively with the Implementations Team to ensure a seamless client onboarding process.
- Develop strategies to retain dissatisfied customers and improve overall client satisfaction.
