Implementation and Support Expert

2 weeks ago


Johannesburg, Gauteng, South Africa Traild Pty Full time

About TRAILD

As a high-growth SaaS company, we specialize in streamlining, automating, and protecting businesses from fraud, errors, and mistakes.

Our Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to enhance efficiency and security.

We have a rapidly expanding international client base, offering an exciting opportunity to make a real impact.

The Role: Customer Success & Implementation Specialist

We're seeking an experienced professional to join our dynamic team as a Customer Success & Implementation Specialist. In this role, you'll work closely with clients to understand their business requirements, configure the software to meet their needs, and provide ongoing support throughout the implementation and onboarding process.

Key Responsibilities

  1. Manage the onboarding and implementation of new clients effectively.
  2. Provide user training, ongoing support, and troubleshooting to ensure the software meets client needs.
  3. Collaborate with our product and technology teams to enhance the client experience and improve the service.

Requirements

  • 3-5 years of experience in software implementation and customer success.
  • Strong problem-solving and resourcefulness skills.
  • Experience with ERP or accounting systems (e.g. SYSPRO, Acumatica, Epicor) is a plus.
  • Prior experience in a fast-paced startup/scale-up environment.
  • Excellent communication and interpersonal skills.
  • Intrapreneurial mindset and proactive approach.
  • Strong collaboration and adaptability skills.


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