Application Support Expert
2 weeks ago
Our Mission:
">Hyva Group's mission is to deliver innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. We strive to provide our customers with exceptional value through our products, services, and expertise.
We are committed to continuous improvement and innovation, driving our business forward through research and development. Our goal is to become the leading provider of hydraulic loading and unloading systems on trucks and trailers.
Your Role:
">As an Application Support Expert, you will be part of our team dedicated to achieving this mission. Your main responsibility will be to increase sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process.
Main tasks and responsibilities include supporting Sales and customers in defining the best possible product selection and system solution, managing technical work-preparations of sold transport solutions, operating internal help desks, providing technical commercial support, studying operations and products to make informed recommendations for improvements, and ensuring evaluation and integration of customer feedback.
Main Responsibilities:
">- Support Sales and customers in defining the best possible product selection and system solution for their operation;
- Manage 'technical work-preparations' of sold transport solutions, including designs, project folders, proper creation of technical documentation, and quality level;
- Operate internal help desk to answer queries from Sales / customers / product managers / product specialists on technical issues;
- Provide technical commercial support to Sales team;
- Study the operation and product to make informed recommendations for operational, system or product-related improvements;
- Ensure evaluation and integration of customer feedback;
- Provide all necessary product information that may be required in support of sales;
- Responsible for management of various documentation materials, such as construction guidelines, project files, and technical manuals;
- Define and execute trainings for trainers, product managers, and customers (country & dealer level);
- Quality check of equipment going into field;
- Handle warranty claims and ensure prompt and effective resolution;
- Customer training on the job;
- Manage warranty claims accordingly to HYVA guidelines.
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